Aon Accelerates AI Strategy and Builds a 40-Use-Case Roadmap in Two Days

A fragmented AI vision gains direction 

Aon’s leaders wanted a unified strategy to guide AI investment. More than 50 potential use cases existed across Technology, Employee, and Customer Experience domains. Teams needed a clear framework to determine which workflows were ready for AI, how to evaluate out-of-the-box capabilities against custom builds, and how to create alignment across functions. 

A two-day accelerator for clarity and alignment 

The two-day workshop convened more than 55 participants from across the enterprise. Facilitators guided cross-functional sessions built around structured evaluation, rapid prioritization, and ServiceNow-specific feasibility analysis. 

Day 1: Chart opportunity and surface AI-ready workflows 

Participants explored AI trends, assessed platform capabilities, and mapped pain points across major experience domains. Teams identified processes that could benefit from intelligence embedded directly into ServiceNow workflows. 

Day 2: Shape an execution-ready AI roadmap 

Each idea went through value and feasibility scoring. Facilitators helped teams determine the best approach for each use case and shaped a roadmap that balanced quick wins with longer-horizon, strategic opportunities. 

A prioritized enterprise AI roadmap in 48 hours 

Aon gained a clear, actionable strategy within 48 hours. 

• 40+ AI use cases documented and prioritized 

• A roadmap aligned across Technology, Employee, and Customer Experience 

• Executive consensus on AI investment direction 

• Defined quick-win pilots ready for immediate testing 

• Clarity on out-of-the-box vs. custom build decisions 

This structure accelerated momentum and equipped Aon with a repeatable way to scale AI adoption across the enterprise. 

Enterprise momentum amplified 

Aon compressed months of internal debate into a focused, collaborative process. Leaders walked away with a roadmap grounded in business value, technical feasibility, and cross-functional alignment. This foundation now guides ongoing AI initiatives and positions Aon to advance intelligent workflows on the ServiceNow platform with confidence. 

A roadmap that accelerates intelligent operations 

Aon’s experience demonstrates how the AI Strategy & Transformation Workshop drives rapid clarity, alignment, and measurable progress. With a structured approach, enterprises gain the momentum needed to rewire workflows, scale intelligence, and accelerate the shift toward AI-ready operations. 

Ready to build your AI roadmap? 

The AI Strategy & Transformation Workshop gives your teams the structure, momentum, and clarity to accelerate enterprise-scale AI adoption. Connect with us to schedule your session and move your AI strategy into action.