B2B Service Transformation


INRY is here to help you design B2B services around customer journeys to provide flexible self service options to users for faster and convenient access to services. Deliver all these capabilities with ease, using ServiceNow solutions tailored for B2B customer service:

  • Automate your service delivery and provisioning with intelligent systems and configurable business rules.
  • Empower customer and fields services staff with all the information and tools they need in one place for faster resolution.
  • Set realistic expectations using service catalog with clearly defined service levels and dependencies.
  • Providing transparency on the status of service requests.
  • Enhance your user experience with intuitive and consistent service access across all channels.
  • Enrich service delivery staff deliverable with automated tasks and on demand intelligence presented in an easy to use manner.
  • Manage all service related knowledge assets in one place.

We offer implementation of ServiceNow’s Customer Service Management (CSM), Field Service Management (FSM), and other capabilities to help you achieve your objectives faster, better, and without much effort.

Intelligent Rhythm Of Work

Implementation Approach

Planning and Design Workshops

Planning and design workshops.

ServiceNow Core Setup

ServiceNow core setup.

Design and Development of Workspaces

Design and develop service catalogs, service portals, back end automation, and workflows.

Reports and Dashboards

Reports and dashboards.

Enablement and Adoption Services

Enablement and adoption services.

Alerts and Notifications

Alerts and notifications.

Related Offerings for B2B Hi-Tech