Transforming OSS/BSS to Enable Next-Generation Telecom Operations

  • Customer Service Management
  • Project Portfolio Suite
  • Resource and Time Card Management
  • Configuration Management Database
  • Asset Management
  • Discovery
  • Financial Management
  • Performance Analytics
  • IT Service Management

BSS

Customer
Service Management
  • Order management
  • Product management
  • Customer care
  • Payments and A/R
  • Billing and invoicing
Project Portfolio
Suite
  • Stakeholder management
  • ime planning and control
  • Cost planning and control
  • Team management
  • Communication management
  • Risk management
Resource and Time
Card Management
  • Manage resources by skills and capacity
  • Capture time required for projects, incidents, tasks, customer cases, and work orders

OSS

Configuration Management
Database
  • Leverage ServiceNow CMDB along with Asset Management to enable closer integration and smoother coordination of product and customer orders
  • Manage circuits and traces
  • Leverage CI relationships and CI mapper to generate a representation of network topology
  • Fiber creation and management
  • Manage network hardware and equipment
Asset
Management
  • Leverage stockrooms, transfer orders, and locations for CILI and CLLE designations
  • Move OSS inventory management to operational control and reduce the need for finance department to track separately
  • Maintain customer locations and CLLI identifiers
  • Maintain both physical and logical inventory
Discovery
  • Create new pattern recognitions within ServiceNow Discovery to automatically discover telecom objects and update CMDB.

Financial Management

  • Invoices & optimization
  • Maintain accurate and current inventory
  • Monitor pricing, discounts, contracts, and invoices

Performance Analytics

  • Optimize service and improve the bottom line byanalyzing network traffic and call data records
  • Improve quality of service and routing traffic more effectively
  • Identify fraudulent behaviour and act swiftly by analyzing call data records in real-time
  • Tailor marketing campaigns to better target customers and use customer insights to develop new products and services

IT Service Management

  • Managed Hosting includes
    • Hosting & amp; Infrastructure
    • 24*7 Network Operations (NOC)
  • Operations & amp; Management services
  • Incident Management
  • Problem Management
  • Change Management

Why INRY? Value with EASE

Deploy quickly, in as little as 2 weeks

We offer accelerators, supported by our implementation methodology, that help deploy the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients.

EASE™

INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.

Accelerate Value Realization Through Enablement

Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.

360◦ relationship with ServiceNow

As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have vast experience across all ServiceNow applications. Our 360 degree relationship with ServiceNow; design partner, technology partner, sales partner, implementation partner and as client, gives us a holistic understanding of the platform and enables us to drive value for our clients.

Insights

Check out our Knowledge Articles on various implementations of ServiceNow products.

Webinar: Dollar General’s HR Transformation With ServiceNow

Future of Work Tour 2019 (September 18, 2019)

How to Drive Organizational Adoption for ServiceNow

Scoular modernizes IT Services Management with ServiceNow in just 2 weeks

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