The CloudCover program is designed to address the need for capacity, specialized skill, enablement, and adoption of the Now platform.
We fell in love with the ServiceNow platform for the value it delivers. Running our business on the same platform gives us the ability to execute and deliver high impact and value for our clients. Using our delivery methodology, Process Area Specific Sprints (PASS), we focus on the faster deployment of ServiceNow capabilities, so that you realize a tangible return on your investment. We guide our clients through a successful transition to ServiceNow, by delivering Efficient, Agile, Secure Experiences (EASE) during this process.
Maintain the platform to meet the increasing demand for enhancements and new features
Increase adoption by meeting the diverse demand for ServiceNow capabilities
Get a talented team of ServiceNow professionals with diverse skills and expertise
We have three operating models - Standard, Professional, and Enterprise with flexible pricing. Our global teams located in the U.S. and India provide round-the-clock assistance. We use the ServiceNow Customer Service Management solution to integrate your instance, enabling you to submit a support ticket, send us an email, or call us.
On-demand remote business or technical consultation, ticketing support on HI cases, answering questions and promoting development best practices
Keeping the lights on, setting up users, groups and SSO, integrations, support data imports, end-user support, and process documentation
Enhancements, small tasks like standard reporting and performance analytics, creating knowledge articles, and small projects
Delivering instance health with patches, upgrades, security and ongoing best practices
Align with ServiceNow roadmap, proactive platform reliability and maintenance reviews, instance and architecture strategy review
Plan and review quarterly organizational goals, review and refresh long-term strategic roadmap