ServiceNow CSM Webinar: Are you Driving the Customer Experience?
By 2020, customer experience will overtake price and product as the key brand differentiator, which brings about the question: how much of an emphasis is your business currently placing on Customer Service Management?
- 86% of buyers will pay more for a better customer service experience
- More than 50% of organizations will redirect their investments to customer experience innovations this year
- And by the end of 2018 mobile search will generate 27.8 billion more queries than desktop (Walker Report statistics)
Hear the story of American Greetings (NYSE: AGI) journey and how they’re leveraging the ServiceNow Customer Service Management platform to:
- Insource their customer services
- Increase customer service by resolving issues faster
- Proactively connect the enterprise to solve problems faster
- Act as a single source for customer data
- Report on common problems and root causes
View the Webinar below:
To learn more about how IntegRhythm can help you transform Customer Experience, please send us a message.