Casey’s employees have a consistent space to report training issues on the ServiceNow Portal

  • Client
    Casey’s General Stores, Inc
  • Industry
  • Employees
  • Solution
    ServiceNow Custom App


Email-based process
Timely updates
Limited visbility



A central repository in ServiceNow provides quick access to all the e-learning and training doctrine material update requests


The Casey’s unified portal was updated to include the new custom app to provide employees with a quick 4-click process to submit requests


Real-time notifications go out to the Training and Development team, Department heads and Subject Matter Experts when an update request is submitted


Increased visibility for tracking progress for both the requestors and fulfillers throughout the lifecycle of the material update request

The Training and Development team at Casey’s owns and is responsible for creating, managing, and updating all training and learning material at the organization. Due to the lack of a unified system, the team was facing challenges in managing requests for edits and updates.

Casey’s leverages ServiceNow to streamline various internal processes. Through a custom process and application built on ServiceNow, INRY helped the Training and Development team to completely streamline the way they gathered feedback.

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Casey’s employees use a single portal to get help from any department in 4 clicks or less