Caseys-general-stores-logo

Casey’s employees have a consistent space to report training issues on the ServiceNow Portal

  • Client
    Casey’s General Stores, Inc
  • Industry
    Retail
  • Employees
    37,000
  • Solution
    ServiceNow Custom App

Challenges

Email-based process
Timely updates
Limited visbility

Solution

Information-Technology

A central repository in ServiceNow provides quick access to all the e-learning and training doctrine material update requests

Training-and-Development

The Casey’s unified portal was updated to include the new custom app to provide employees with a quick 4-click process to submit requests

Human-Resource

Real-time notifications go out to the Training and Development team, Department heads and Subject Matter Experts when an update request is submitted

Store-Helpdesk-and-Services

Increased visibility for tracking progress for both the requestors and fulfillers throughout the lifecycle of the material update request

The Training and Development team at Casey’s owns and is responsible for creating, managing, and updating all training and learning material at the organization. Due to the lack of a unified system, the team was facing challenges in managing requests for edits and updates.

Casey’s leverages ServiceNow to streamline various internal processes. Through a custom process and application built on ServiceNow, INRY helped the Training and Development team to completely streamline the way they gathered feedback.

Share This:

Related Customer Success Stories

How American Greetings insourced and modernized customer experience

How Casey’s accelerated their business and gained insight into their store operations

Casey’s employees use a single portal to get help from any department in 4 clicks or less