ClientCasey’s General Stores, Inc
SolutionServiceNow Custom App
A central repository in ServiceNow provides quick access to all the e-learning and training doctrine material update requests
The Casey’s unified portal was updated to include the new custom app to provide employees with a quick 4-click process to submit requests
Real-time notifications go out to the Training and Development team, Department heads and Subject Matter Experts when an update request is submitted
Increased visibility for tracking progress for both the requestors and fulfillers throughout the lifecycle of the material update request
The Training and Development team at Casey’s owns and is responsible for creating, managing, and updating all training and learning material at the organization. Due to the lack of a unified system, the team was facing challenges in managing requests for edits and updates.
Casey’s leverages ServiceNow to streamline various internal processes. Through a custom process and application built on ServiceNow, INRY helped the Training and Development team to completely streamline the way they gathered feedback.