Caseys-general-stores-logo

Casey’s gets Facilities requests fulfilled much faster and more efficiently with ServiceNow

  • Client
    Casey’s General Stores, Inc
  • Industry
    Retail
  • Employees
    37,000
  • Solution
    ServiceNow Custom App

Challenges

Paper-based process
Technician workload tracking
Timely services

Solution

Information-Technology

The Casey’s unified portal built on ServiceNow helps employees easily submit requests and provides Facilities managers with better visibility into tasks

Training-and-Development

A new mobile app provides Facilities technicians with a single view of their tasks with notes and status to help them manage their work more efficiently

Human-Resource

Simplified prioritization on the new system allows managers to easily assign, re-assign, and closely monitor the progress of critical tasks

Store-Helpdesk-and-Services

A Checkin and Checkout feature tracks time spent on each job and helps improve the fulfillment process and address any additional training needs

Due to the rapid growth of the organization, there was an urgent need for the Facilities department at Casey’s to modernize the way they ran their operations. The team needed an efficient system to manage facilities requests and technician workload.

With ServiceNow, the team was able to consolidate and reform all the pre-existing practices into a unified custom-built application tailored for Casey’s. The new solution helps Facilities Managers to efficiently assign, prioritize, and track progress of tasks, while enabling Facilities technicians to easily manage their work.

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