Driving the customer experience using ServiceNow CSM
The American Greetings Story: Modernizing Customer Service With ServiceNow
According to a survey by Gartner, 80% of organizations expect to compete mainly based on Customer Experience (CX).
With 14000+ employees and various greeting cards brand subsidiaries, American Greetings needed a modern solution to provide personal and consistent customer service. The company wanted to retire multiple outdated tools and form a unified contact center powered by ServiceNow.
Join our upcoming webinar to learn how INRY and ServiceNow helped American Greetings achieve this and more!
We’ll also discuss:
- A phased approach to ServiceNow CSM implementation
- Sneap peek into American Greetings’ CSM portal
- How the emails sent decreased by 60% within the first 3 months!
- ServiceNow expansion roadmap of the company
Director, Customer Experience Center – American Greetings
Solution Strategist – INRY
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