In today's rapidly evolving healthcare landscape, state public health departments stand at the forefront of protecting community well-being. A state's Department of Health's mission of safeguarding and improving residents' health requires exceptional talent to address increasingly complex public health challenges.
However, the Department faced a significant obstacle: outdated recruitment processes couldn't keep pace with their expanding responsibilities. Recruiting top talent had become unnecessarily complicated, with hiring managers struggling to navigate through scattered spreadsheets and coordinate with multiple stakeholders via endless email chains. This fragmented approach slowed hiring and risked losing qualified candidates to more agile organizations.
The customer realized that to continue delivering on their mission effectively, they needed to modernize their approach to talent acquisition. They needed a solution that would streamline the hiring process, strengthen candidate engagement, and allow them to manage positions with ease and clarity. More importantly, they needed a partner who understood their challenges:
The customer's search for a transformation partner led them to INRY, a decision driven by strategic considerations. With a requirement for rapid implementation on their existing ServiceNow platform, INRY's pre-built talent acquisition solution emerged as the ideal choice. INRY Talent, built on ServiceNow, offered the perfect blend of functionality and flexibility. This meant the customer could quickly configure the application to their specific needs rather than building a solution from scratch – significantly reducing time to value.
INRY implemented the comprehensive INRY TALENT application, built on ServiceNow, to revolutionize the department's entire talent acquisition lifecycle. This transformation delivered immediate value through a suite of integrated features.
The solution introduced ADA-compliant portals for both candidates and recruiters, optimized for desktop and mobile use. This modern interface improved the application experience and strengthened the department's employer brand.
The new system enables:
HR leaders now have access to comprehensive analytics and reporting capabilities, allowing them to:
The implementation of INRY Talent has revolutionized how the department approaches recruitment. Automated workflows have significantly reduced time-to-hire, while the streamlined application process has enhanced the candidate experience. HR staff, freed from manual data entry, can now focus on strategic candidate engagement and relationship building.
The new system provides real-time visibility into vacancies and staffing needs, with cost-center-based views enabling better budget allocation and workforce planning. This structured approach ensures that hiring managers can make quick, informed decisions about their staffing needs.
Candidates now enjoy a professional, transparent application process with:
A key component of INRY’s approach was empowering the Customer team to take full advantage of the new system. Training sessions were conducted to familiarize HR staff with the platform, focusing on CRM tools, reporting capabilities, and position management. This phase also involved hands-on support to address any concerns, ensuring high user adoption and comfort with the new technology.
To guarantee sustained success, INRY provided ongoing support through its CloudCover service. CloudCover is INRY’s comprehensive support program, offering proactive maintenance, system updates, and enhancements based on Customer’s evolving needs. This ensured that the solution remained aligned with changing recruitment trends and HR priorities. The Customer team benefited from round-the-clock assistance, with INRY’s experts always available to troubleshoot and fine-tune the system.
The success of this digital transformation demonstrates that public sector organizations can modernize their recruitment processes without disrupting operations. The department now has a scalable, efficient system that supports their mission-critical hiring needs while providing an excellent candidate experience.
Implementing INRY Talent has not just solved immediate recruitment challenges – it has positioned the department as a forward-thinking employer ready to attract and retain the talent needed to serve their community effectively.