Major US City

How a major US city sources ideas and innovation directly from its citizens

  • Client
    Major US City
  • Industry
    Government
  • Employees
    5,000+
  • Solution
    ServiceNow PPM

Challenges

Sourcing of ideas
Managing ideas to execution
Complex approval process

Solution

Information-Technology

A single system of action powered by ServiceNow sources ideas directly from citizens and helps teams to track and manage demands till completion

Training-and-Development

Automated approval workflows facilitate a seamless, trackable transition of ideas from one stage to the next

Human-Resource

A custom ‘bullet print’ solution helped the city automate printing of the approval books in the format specified for the Mayor and the City Council

Store-Helpdesk-and-Services

Integrated financials on ServiceNow PPM was leveraged to include budgeting and the allocation of resources in the workflows

The city council wanted to provide its citizens with an easy way to submit ideas. And to track and manage the ideas till execution, the city needed a modern platform. The approval process was complex with the Mayor and the City Council requiring published proposals on a physical book with very specific formatting.

Leveraging the capabilities of Demand Management included in ServiceNow Project and Portfolio management with Financials, INRY helped the city move to a single system to source ideas and to enable their seamless transition till execution.

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