Caseys-general-stores-logo

How Casey’s simplified interactions and enabled faster resolution of Store issues

  • Client
    Casey’s General Stores, Inc
  • Industry
    Retail
  • Employees
    37,000
  • Solution
    ServiceNow

Challenge

2000+ Stores
Paper Based Manual Tasks
Delayed Resolutions

Solution

Information-Technology

A phased implementation approach with rapid prototyping helped the team to immediately start realizing value

Training-and-Development

Intelligent routing of cases in ServiceNow connected previously siloed departments leading to better collaboration and efficiency

Human-Resource

Personalized dashboards provide District Managers, Area Managers, and Area Supervisors increased visibility into store health

Store-Helpdesk-and-Services

A new mobile app enables Field Service Executives to track their workload and update status of incidents with a few taps

With INRY’s implementation of ServiceNow Project Portfolio Management, Casey’s standardized their end-to-end new store development process right from the identification of a location and signing contracts to the final construction. With Casey’s opening up to 5 new stores each month, the new system will provide the visibility they need to accelerate growth.

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