Knowledge19: Key Takeaways and Putting Ideas Into Action

Although it’s been a few weeks since Knowledge19, the vibe, conversations and experiences are still fresh in our minds.

Our clients, partners, team and the ServiceNow ecosystem are still discussing the announcements from the event and what they mean. We are already exploring some new ideas with our clients and prospects and we’re excited to get started!

K19 was all about great stories and knowledge-sharing and it’s time for you to put all that learning into action. The real fun begins now!

As veteran Knowledge attendees, we know that participants find it challenging to remember all they’ve learned from the conference.

Event Highlights

If you’d like to revisit some of the sessions and keynotes, ServiceNow has put together a series of event highlights and videos – check them out here. Here are a few highlights to take note of:

  • ServiceNow is focused on three clouds – employee, IT and customer. Each of these clouds are tied back to the company’s new concept – workflows
  • Key features in the New York release to look forward to:
  • New mobile app (allows easy customizations)
  • Emphasis on low or no code environment
  • Alert intelligence and visual playbooks
  • Features focused on bringing IT and HR together
  • New mobile on-boarding app used to improve employee experience
  • Integrations with Siri and Google Assistant
  • New changes to the partner program including:
  • 24×5 support
  • Alterations to partner ranking methodology
  • More collaborative go-to market approach
  • Our Co-Founder, Bipin Paracha shares more insights on this announcement with CRN
    (
    Learn More)
  • ServiceNow CEO, John Donahoe, emphasized that ServiceNow is no longer just a tool, but a comprehensive platform on its own

Our K19 Experience

Back-to-Back as A Platinum Sponsor

We were back as a Platinum sponsor at K19. This helped us share our success stories in a personalized way with the ServiceNow ecosystem

K19 Sessions: Sharing Our Success Stories With Clients

“Streamline HITRUST compliance with ServiceNow” featuring Chip Council (Shriners Hospitals for Children), Anu Bulusu (INRY) and Michael Parisi (HITRUST)
“NOW for B2B & Services” featuring Curtis Lee (FNTS) and Anu Bulusu (INRY)
“Instance Health: Good Practices Equal Happy Users” featuring Joel Bowles (INRY)
Cara Herrick (General Mills) and Jessie Fields (Dollar General) sharing their respective HR transformation stories
“Business case for leveraging ServiceNow across the enterprise” featuring Belinda Eastlack (Regis Corporation), Kamille Peterson (TCF Bank), Lyle Cowart (Shriners Hospitals for Children), Bipin Paracha (INRY)
We enabled our clients and conference attendees to work together and share insights with each other through our in-booth discussions

Special Moments

Our visionary co-founder, Bipin Paracha kickstarted the studio interviews at K19!

We appreciate Kenneth Gonzalez (ITSM Research Director of Gartner) for stopping by our booth and interacting with our clients

We had some great conversations with our clients and partners over breakfast

Key takeaways From Our Team Members

John Raab
Account Executive
INRY

  • Outstanding event for customer networking and learn from each other’s journey.  High energy and companies have a lot of good things to say about platform.
  • Very customer focused engaging client speakers was really refreshing compared to other events.

Brady Storhaug
Account Executive
INRY

  • Never been to a technology gathering as positive as K19.  Although most customers are challenged with automation…there was very little “bashing” of IT products and vendors…the focus is on finding realistic solutions to modern day problems.
  • Customer 1st approach.  K19 felt free of “corporate” interference, most sessions were lead by actual customers and other customers responded well to them.

Carl Luckett
Account Executive
INRY

  • Outstanding event for customer networking and learn from each other’s journey.  High energy and companies have a lot of good things to say about platform.
  • Very customer focused engaging client speakers was really refreshing compared to other events.

How You Can Get Started

With over 20,000+ attendees with 600+ sessions, Knowledge19 was a blast.

The event may be over, but the main action starts now. In order to maximize the value from the conference, you need to have a definitive plan and strategy to practically apply what you’ve learned and transform ideas into reality.

We’re offering complimentary consultation sessions for people with  fresh ideas surrounding ServiceNow and are looking to explore them further. Feel free to get in touch with one of our ServiceNow consultants.

We’re also hosting a series of webinars with our clients that cover our K19 sessions’ topics.