Professional Services Company restructures their operating model across Canada

With over 20 branches in Canada, our client’s teams were performing work differently across customers causing discrepancies. While the job was getting done, the teams interchanged their work based on individual customer needs. As a part of their on-going efforts to drive an actionable growth strategy, they wanted to standardize their process across all their locations in Canada.

INRY implemented ServiceNow® Customer Service Management and provided the client with a platform of the future. The platform provides them with modern and user-friendly colleague requester experiences and has segmented work between the front and back offices by providing them with the ability to create requests.

The case management portal gives the AEs a one-stop-shop to submit and manage their service requests

Intuitive dashboards enable the client to create and distribute reports that provide the status of all the requests created, number of open requests, and their priority

Integration of a third-party tool with ServiceNow allows the AEs to view the customer data in one single place, thus reducing the time spent shuffling between different platforms

Management can get predefined and customized reports and can create eyecatching dashboards in a flash, empowering them to make business-related decisions