With over 20 branches in Canada, our client’s teams were performing work differently across customers causing discrepancies. While the job was getting done, the teams interchanged their work based on individual customer needs. As a part of their on-going efforts to drive an actionable growth strategy, they wanted to standardize their process across all their locations in Canada.
INRY implemented ServiceNow® Customer Service Management and provided the client with a platform of the future. The platform provides them with modern and user-friendly colleague requester experiences and has segmented work between the front and back offices by providing them with the ability to create requests.