Life Time Fitness transforms

Life Time Fitness transforms Financial Management with INRY

  • Client
    Life Time Fitness
  • Industry
    Retail
  • Employees
    7000
  • Solution
    ServiceNow Financial Management

Challenges

Routine tasks
Manual response
Overloaded inboxes

Solution

INRY’s assistance in reinforcing adoption helped users to quickly start using ServiceNow and led to a 45% reduction in tickets registered within 3 weeks

Real-time reporting allows managers to monitor the volume of requests, status within a workflow, length before resolution, knowledge views and more

A new ‘re-case’ form built on ServiceNow simplified month-end P&L requests and helped the team to provide timely and accurate information

A new centralized SSO-enabled portal offered users the ability to quickly search knowledge, use self-service options, and raise tickets

Receiving between 7500 – 10000 emails per month distributed across 30 different emails was resulting in backlogs of responses and forcing high paid accountants to spend a disproportionate amount of time on transactional tasks leaving less time for value-add activities. Requests for services were misguided, requiring rerouting to the proper area.

With interactive workshops, INRY initiated the implementation of ServiceNow® and worked closely with the client to get real-time feedback and accelerate ease of adoption.

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