Life Time Fitness transforms
INRY’s assistance in reinforcing adoption helped users to quickly start using ServiceNow and led to a 45% reduction in tickets registered within 3 weeks
Real-time reporting allows managers to monitor the volume of requests, status within a workflow, length before resolution, knowledge views and more
A new ‘re-case’ form built on ServiceNow simplified month-end P&L requests and helped the team to provide timely and accurate information
A new centralized SSO-enabled portal offered users the ability to quickly search knowledge, use self-service options, and raise tickets
Receiving between 7500 – 10000 emails per month distributed across 30 different emails was resulting in backlogs of responses and forcing high paid accountants to spend a disproportionate amount of time on transactional tasks leaving less time for value-add activities. Requests for services were misguided, requiring rerouting to the proper area.
With interactive workshops, INRY initiated the implementation of ServiceNow® and worked closely with the client to get real-time feedback and accelerate ease of adoption.