Minnesota-based banking company
Underusing ServiceNow platform
Reliance on excel
Intuitive reports and dashboards reduced the time spent on generating monthly reports from 4 – 6 hours to just under 45 minutes
A single view of work replaced email notification with widgets that displayed information directly within the dashboard
Automated reporting reduced the time spent on generating monthly reports from 4 – 6 hours to just under 45 minutes
A special dashboard built for the incident manager helped identify and fix roadblocks in incident service management without spending time on Excel
Although the client invested in a modern platform, the level of usage was limited, and expectations were unfulfilled. Even worse, employees were not using the functionality to make work more efficient and went back to doing things the same old way. Its reputation diminished in the minds of the most important – its users.
INRY’s specialized enablement and adoption services are designed to help organizations maximize their investment in ServiceNow®.