The customer sought to optimize operations and internal communications by expanding their Service Portal usage across HR, IT, Supply Chain, Finance, and other departments. They planned to transition to Employee Center Pro to enhance the end-user experience and leverage ServiceNow's best UX features. With this upgrade, the customer also aimed to centralize tasks from platforms such as Workday and Cornerstone.
Working closely with the organization, INRY developed a vision for transformation to address these challenges while setting the foundation for future growth.
At INRY, we follow an experience-first approach when it comes to Employee Center implementations. Our Total Experience Framework (TEF), guided the customer on a design-led journey to building the ideal portal for their organization while keeping the design cycle short and efficient through the usage of INRY’s industry and use of case-specific templates, rapid prototyping, and iterative enhancements.
Our library of unique, purpose-built widgets and our capability to create more based on customer needs fueled the design of a highly functional and engaging portal. Through collaborative design workshops, we ensure customer and end-user feedback drives the design and development of their future digital front door.
Regarding leveraging the best of what ServiceNow has to offer, INRY’s prescriptive approach helped the customer decide on what features and integrations to leverage to yield the best outcomes.
INRY developed specialized HR, Technology, and Supply Chain sections, each featuring role-based content recommendations and intuitive navigation paths. This personalization ensures employees can quickly access relevant information and resources.
The custom Manager Hub provides leadership with:
The transition was supported by a INRY’s integrated change management strategy that helped the customer introduce the new portal to the organization, ensuring maximum adoption.
INRY developed a multi-tiered training and support system that provided various portal users with the right knowledge and resources to use the portal seamlessly.
A strategic communication plan kept all stakeholders informed and engaged throughout the implementation process, ensuring high adoption rates and user satisfaction.
We established a robust feedback loop to ensure continuous improvement of the portal. A dedicated feedback channel within the portal allowed employees to easily submit suggestions, report issues, and share their ideas to make the portal work better for them. INRy’s post-implementation support team and the customer stakeholders systematically reviewed this real-time input to prioritize enhancements. The approach not only helped identify and address pain points quickly but also gave employees a voice in shaping their digital workplace, leading to higher adoption rates and user satisfaction.
The transformation delivered significant improvements across three key areas:
The new platform provides employees a more intuitive and efficient way to access resources and complete tasks, with personalized content delivery and simplified navigation.
By implementing native ServiceNow functionalities and streamlining processes, the organization has seen:
This implementation establishes a scalable foundation for future growth, supporting:
As a trusted ServiceNow partner, INRY continues to support the organization's digital evolution. The success of this implementation demonstrates the power of combining INRY's portal design and EX expertise with ServiceNow's Employee Center Pro to create a more connected, efficient, and engaging workplace.