US State Communications Network

US State-run Communications Network moves to ServiceNow ® to fully modernize IT

  • Client
    US State Communications Network
  • Industry
    Government
  • Employees
    200
  • Solution
    IT Service Management and Project Portfolio Management

Challenges

IT efficiency
Customer experience
Tracking project tasks

Solution

One single view on ServiceNow

A revamped portal allows customers to order services, report issues and track the progress on their requests seamlessly

ServiceNow’s single system of action

Intelligent workflows automatically route tasks making it easier for teams to collaborate

Customization of the project

Granular-level visibility to projects on ServiceNow PPM enabled the team to track project costs efficiently including costs for sub-projects and project task

full-size

INRY’s PASS methodology helped the client to quickly drive adoption of ServiceNow, and improve readiness for future ServiceNow upgrades

As a state-run communications network, the client needed to enhance their existing tool in order to maintain round the clock reliability. The client is responsible for providing equal access to the citizens of a US state with modern telecommunication resources. Seeking a partner that could enable them to fully leverage the ServiceNow platform and modernize their IT service management, they turned to INRY.

With a focus on enablement, INRY configured ServiceNow to help the client to improve IT efficiency and customer experience.

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