US State Communications Network
ClientUS State Communications Network
SolutionIT Service Management and Project Portfolio Management
Tracking project tasks
A revamped portal allows customers to order services, report issues and track the progress on their requests seamlessly
Intelligent workflows automatically route tasks making it easier for teams to collaborate
Granular-level visibility to projects on ServiceNow PPM enabled the team to track project costs efficiently including costs for sub-projects and project task
INRY’s PASS methodology helped the client to quickly drive adoption of ServiceNow, and improve readiness for future ServiceNow upgrades
As a state-run communications network, the client needed to enhance their existing tool in order to maintain round the clock reliability. The client is responsible for providing equal access to the citizens of a US state with modern telecommunication resources. Seeking a partner that could enable them to fully leverage the ServiceNow platform and modernize their IT service management, they turned to INRY.
With a focus on enablement, INRY configured ServiceNow to help the client to improve IT efficiency and customer experience.