Communities

Build an integrated, automated, and intelligent application that allows customers to quickly search and review information.

INRY brings extensive experience with ServiceNow portals and Customer Service Management to enable organizations provide personalized self-service experience, seamless contextual searching, and content and activity updates.

Key Benefits

Increase Engagement

Increase Engagement

Provide a single place to search, read knowledge articles, ask questions and make requests to customer service.

Reduce-Case-Volume

Reduce Cases

Allow customers to locate answers themselves or easily request specific services.

Enhance-Communications

Enhance Communication

Communicate relevant information, important notices and announcements to customers.

Implementation Services

Solution and Strategy

Solution & Strategy

Targeted workshops to build roadmaps, review existing implementations and perform gap analysis while providing recommend next steps.

Essential Implementation

Essentials Implementation

Go Live in as few as 2 weeks with out of the box capabilities and accelerate value realization.

Targeted Implementation

Targeted Implementation

Drive specific outcomes related to communities, standard integrations, create workflows, alerts and SLAs.

Advanced Implementations

Advanced Implementations

Configure for client specific complexities, maturity and integrations with third party applications.

Enablement _ Adoption

Enablement & Adoption

Customized program to enable users to leverage ServiceNow effectively and drive adoption and success.

Training

Training

Hands on training to use ServiceNow Communities for effective collaboration and communication.

Enhancements

Enhancements

Support ongoing enhancements to existing ServiceNow implementations, integrations with other applications, etc.

Upgrades

Upgrades

Upgrade to the latest version of ServiceNow and leverage newer features and functionality.

Features

Connect, engage and collaborate with customers

Connect, engage and collaborate with customers.

Deliver personalized self-service

Deliver personalized self service.

Provide seamless contextual searching and enable customers to review blogs and videos

Provide seamless search functionality to enable customers to review blogs and videos.

Deliver customer-specific activity streams

Deliver customer specific activity streams.

Employees can post responses to questions

Allow employees to respond to posted questions.

Why INRY? Value with EASE

Deploy quickly, in as little as 2 weeks

We offer accelerators, supported by our implementation methodology, that help deploy the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients.

EASE™

INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.

Accelerate Value Realization Through Enablement

Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.

360◦ relationship with ServiceNow

As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have vast experience across all ServiceNow applications. Our 360 degree relationship with ServiceNow; design partner, technology partner, sales partner, implementation partner and as client, gives us a holistic understanding of the platform and enables us to drive value for our clients.

Client Success Stories

Related offerings

Field Service Management