HR Case and Knowledge Management

Move away from inefficient HR practices such as emails, spreadsheets, phone calls, and disparate systems. ServiceNow  HR Case and Knowledge Management allow you to catalog all resources in one centralized location. This allows users to request and respond to HR cases from one system. Combine this with the Employee Service Center faster and more flexible options for employees.

INRY helps organizations by reshape their HR service delivery with ServiceNow HR Case and Knowledge Management solution. We help with the complete transformation starting with initial planning phases through to implementing defined solutions. We offer our unique Enablement and Adoption services to allow organizations to realize value from the beginning.

Key Benefits

Increase Engagement

Increase Efficiency

A single system for employee inquiries paired with tracking, prioritizing, and skills-based auto-assignment of cases.

Share-Knowledge

Share Knowledge

Create and manage knowledge for common questions and topics to empower your HR professionals.

Continual-Service-Improvement

Continual Service Improvement

Make informed decisions about how to improve performance by using visibility and reports of employee requests by type and volume.

Implementation Services

Solution and Strategy

Solution & Strategy

Targeted workshops to build roadmaps, review existing implementations and perform gap analysis while providing recommend next steps.

Essential Implementation

Essentials Implementation

Go Live in 2 weeks using out of the box capabilities and start using ServiceNow HRSD for case management.

Targeted Implementation

Targeted Implementation

Implement ServiceNow to drive specific outcomes related to HRSD, build workflows, alerts, notifications and SLAs.

Advanced Implementations

Advanced Implementation

Implement ServiceNow for complex requirements, including integrations with other applications, HR systems and portals.

Enablement _ Adoption

Enablement & Adoption

Client specific programming to empower users to leverage their implementation effectively and drive successful adoption.

Training

Training

Standardized, instructor led, sessions with hands-on labs for training end users on ServiceNow HRSD.

Enhancements

Enhancements

Support ongoing enhancements to an existing ServiceNow HRSD implementation and additional integrations.

Upgrades

Upgrades

Upgrade to the latest version of ServiceNow and leverage newer features and functionality.

Other Services

Other Services

Contact us for additional information about the complete breadth and scale of our capabilities

Advisory Consulting

Advisory Consulting

Provide business process consulting, services and industry best practices around HR Service Delivery

Features

The HR Service Catalog allows you to easily define your HR Service Offerings

The HR Service Catalog allows you to easily define your HR Service Offerings.

Capture knowledge from across the organization and make it available for all employees

Capture knowledge from across the organization and make it available for all employees.

Easily manage and prioritize cases with the Visual Task Board

Easily manage and prioritize cases with the Visual Task Board.

Manage interactions and requests across functional areas and centers of excellence

Manage interactions and requests across functional areas and centers of excellence.

Bulk case creation saves HR time

Mass case creation saves HR time.

Reporting provides insights to both HR Services and Operations

Reporting provides insights to both HR Services and Operations.

Service Catalog

Service Catalog

Service Delivery Workflows

Service Delivery Workflows

Reports and Dashboards

Reports and Dashboards

Alerts and Notifications

Alerts and Notifications

Why INRY? Value with EASE

Deploy quickly, in as little as 2 weeks

We offer accelerators, supported by our implementation methodology, that help deploy the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients.

EASE™

INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.

Accelerate Value Realization Through Enablement

Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.

360◦ relationship with ServiceNow

As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have vast experience across all ServiceNow applications. Our 360 degree relationship with ServiceNow; design partner, technology partner, sales partner, implementation partner and as client, gives us a holistic understanding of the platform and enables us to drive value for our clients.

Client Success Stories

Related offerings

Enterprise Onboarding and Transitions
Employee Service Centre