HR Case and Knowledge Management
Move away from inefficient HR practices such as emails, spreadsheets, phone calls, and disparate systems. ServiceNow HR Case and Knowledge Management allow you to catalog all resources in one centralized location. This allows users to request and respond to HR cases from one system. Combine this with the Employee Service Center faster and more flexible options for employees.
INRY helps organizations by reshape their HR service delivery with ServiceNow HR Case and Knowledge Management solution. We help with the complete transformation starting with initial planning phases through to implementing defined solutions. We offer our unique Enablement and Adoption services to allow organizations to realize value from the beginning.
A single system for employee inquiries paired with tracking, prioritizing, and skills-based auto-assignment of cases.
Create and manage knowledge for common questions and topics to empower your HR professionals.
Continual Service Improvement
Make informed decisions about how to improve performance by using visibility and reports of employee requests by type and volume.
Solution & Strategy
Targeted workshops to build roadmaps, review existing implementations and perform gap analysis while providing recommend next steps.
Go Live in 2 weeks using out of the box capabilities and start using ServiceNow HRSD for case management.
Implement ServiceNow to drive specific outcomes related to HRSD, build workflows, alerts, notifications and SLAs.
Implement ServiceNow for complex requirements, including integrations with other applications, HR systems and portals.
Enablement & Adoption
Client specific programming to empower users to leverage their implementation effectively and drive successful adoption.
Standardized, instructor led, sessions with hands-on labs for training end users on ServiceNow HRSD.
Support ongoing enhancements to an existing ServiceNow HRSD implementation and additional integrations.
Upgrade to the latest version of ServiceNow and leverage newer features and functionality.
Contact us for additional information about the complete breadth and scale of our capabilities
Provide business process consulting, services and industry best practices around HR Service Delivery
The HR Service Catalog allows you to easily define your HR Service Offerings.
Capture knowledge from across the organization and make it available for all employees.
Easily manage and prioritize cases with the Visual Task Board.
Manage interactions and requests across functional areas and centers of excellence.
Mass case creation saves HR time.
Reporting provides insights to both HR Services and Operations.
Service Delivery Workflows
Reports and Dashboards
Alerts and Notifications
Why INRY? Value with EASE
We offer accelerators, supported by our implementation methodology, that help deploy the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients.
INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.
Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.
As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have vast experience across all ServiceNow applications. Our 360 degree relationship with ServiceNow; design partner, technology partner, sales partner, implementation partner and as client, gives us a holistic understanding of the platform and enables us to drive value for our clients.