ITSM: Change and Release Management

Change and Release Management provides a systematic approach with process oversight for standard, normal and emergency changes and releases

INRY helps organizations leverage ServiceNow Change and Release Management to gain visibility and control of the lifecycle of IT change processes.

We help you standardize change and release processes from creation to approval, assess risks and impacts, and use the Change Advisory Board (CAB) workbench to facilitate seamless collaboration with minimal disruption of IT services. We leverage our proven delivery methodology and our formidable ServiceNow expertise to ensure that your transition to ServiceNow is hassle-free.

Intelligent Rhythm Of Work

Key Benefits


Improve Change Management

Improve cross-department collaboration and streamline changes and releases by using predefined workflows


Risk Management

Understand impact and criticality of changes and releases and engage all stakeholders from a centralized location


Conflict Avoidance

Receive automated alerts when multiple changes are requested at the same time for the same CI, plan change windows

Implementation Services

Solution and Strategy

Solution & Strategy

Targeted workshops to build roadmaps; Review existing implementations; perform gap analysis and recommend next steps

Essential Implementation

Essentials Implementation

Go Live in 2 weeks with Out-of-the-box capabilities and start using ServiceNow to manage Changes and Releases

Targeted Implementation

Targeted Implementation

Drive specific outcomes related to Change and Release Management, standard integrations, workflows, notifications and SLAs

Advanced Implementations

Advanced Implementations

Configure for client specific complexities, maturity and integrations with third party applications

Enablement _ Adoption

Enablement & Adoption

Customized program to enable users to leverage ServiceNow effectively and drive adoption and success



Hands-on training to use ServiceNow for Change and Release Management



Ongoing enhancements to existing ServiceNow implementations, integrations with other applications, etc.



Upgrade to the latest version of ServiceNow and leverage newer features and functionality

Other Services

Other Services

Contact us for additional information about the complete breadth and scale of our capabilities


Visualize all changes

Visualize all changes and release in one place

Manage conflicts and reduce risks associated

Manage conflicts and reduce risks associated with Change and Release Management

Create consistent forms and workflows for standard

Create consistent forms and workflows for standard, normal and emergency changes

Review impact and criticality of changes

Review impact and criticality of changes

Change Advisory Board (CAB) workbench

Change Advisory Board (CAB) workbench

Set alerts, notifications and SLAs for Incident and Problem management

Set alerts, notifications and SLAs for Change and Release management

Why INRY? Value with EASE

Deploy quickly, in as little as 2 weeks

We offer accelerators, supported by our implementation methodology, that help deploying the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients.


INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.

Accelerate Value Realization Through Enablement

Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.

360◦ relationship with ServiceNow

As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have experience across all the ServiceNow applications. We run our business on ServiceNow. Our 360-degree relationship with ServiceNow – Design partner, technology partner, sales partner, implementation partner and as a client – gives us a holistic understanding of the platform and this enables us to drive value for our clients.

Related offerings

Incident and Problem Management
Configuration Management Database
Service Catalog