ITSM: Configuration Management Database (CMDB)
Build a strong backbone for your IT services by consolidating relevant information about all of your Configuration Items (CIs) and leverage it for all other applications on the ServiceNow platform like GRC, Security Operations, CSM, ITBM, etc.
IT infrastructure is becoming more complex and it is very important to be able to track and understand all the hardware, software and network components within your environment and their relationships. How Configuration Items are related and impact each other to form your IT services is the core for understanding criticality and impact for most Service Management decisions.
INRY can help with populating, configuring and maintaining your CMDB, and understanding relationships between Assets and CIs. Most organizations struggle with data quality and relevance of CMDB data; our experts can assist with CI lifecycle management.
INRY’s expertise with the suite of applications across the ServiceNow platform allows us to help build your roadmap for effectively optimizing the CMDB for use by other applications.
Intelligent Rhythm Of Work
Know your environment
When done right, the CMDB is a powerful database of all the components of your environment & their inter-relationships
Increase trust in IT Services
Have a single system of record for business-critical systems to reduce risk, manage impact and make confident decisions
Build a solid foundation
Harness the full potential of the platform by building and maintaining a robust CMDB
Solution & Strategy
Targeted workshops to build roadmaps; Review existing implementations; perform gap analysis and recommend next steps
Deploy Out-of-the-box capabilities and start using ServiceNow CMDB, import legacy data
Multiple import sources, data certification, basic CI lifecycle management
Advanced CI lifecycle management, data quality and normalization, client specific complexities, and complex integrations
Enablement & Adoption
Customized program to enable users to leverage ServiceNow effectively and drive adoption and success
Hands-on training to use ServiceNow for Change and Release Management
Ongoing enhancements to existing ServiceNow implementations, integrations with other applications, etc.
Upgrade to the latest version of ServiceNow and leverage newer features and functionality
Contact us for additional information about the complete breadth and scale of our capabilities
Implement ServiceNow Discovery or integrate with SCCM and other tools
Single system of record for all Configuration Items (CIs)
Data health and certification
End-to-end service-aware view of CI lifecycles
Maintain current and accurate data
Why INRY? Value with EASE
We offer accelerators, supported by our implementation methodology, that help deploying the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients
INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.
Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.
As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have experience across all the ServiceNow applications. We run our business on ServiceNow. Our 360-degree relationship with ServiceNow – Design partner, technology partner, sales partner, implementation partner and as a client – gives us a holistic understanding of the platform and this enables us to drive value for our clients.