ITSM: Incident and Problem Management

Incident Management and Problem Management provides faster resolution of IT issues through intelligent workflows and automation

Our implementation services are designed to help you leverage the true power of ServiceNow ITSM with end-to-end integration of systems, data sources, and workflows. We ensure that your transition to ServiceNow is smooth and hassle-free with our proven delivery methodology and reusable assets. We offer quick implementation of advanced ServiceNow features like Agent Intelligence, Chatbots, and Interactive Dashboards across the ITSM suite of solutions – Incident Management, Problem Management, Change and Release Management, Configuration Management, Asset Management, and Service Level Management.

Intelligent Rhythm Of Work

Key Benefits

Collaborate-Better

Collaborate Better

Improve cross-department collaboration and streamline response by using predefined workflows and automating routine tasks

Integrate-Security-ITSM

Integrate Security & ITSM

Effectively coordinate tasks between ITSM and Security teams, prioritize work, and track progress

Address-Root-Cause

Address Root Cause

Leverage Problem Management to automatically create and track problems to prevent future incidents

Accelerate-Response

Accelerate Response

Track similar incidents and enhance response strategies through use of Knowledge Articles

Determine-Impact-_-Criticality

Determine Impact & Criticality

Leverage CMDB & business service relationships to determine incident impact & criticality, drive intelligent response

Real-time-Dashboards

Real-time Dashboards

Measure and report on your overall metrics real-time, track efficiency of Service Management

Implementation Services

Solution and Strategy

Solution & Strategy

Targeted workshops to build roadmaps; Review existing implementations; perform gap analysis and recommend next steps

Essential Implementation

Essentials Implementation

Go Live in 2 weeks with Out-of-the-box capabilities and start using ServiceNow to manage Incidents and Problems

Targeted Implementation

Targeted Implementation

Drive specific outcomes related to Incident and Problem Management, standard integrations, workflows, notifications and SLAs

Advanced Implementations

Advanced Implementations

Configure for client specific complexities, maturity and integrations with third party applications

Enablement _ Adoption

Enablement & Adoption

Customized program to enable users to leverage ServiceNow effectively and drive adoption and success

Training

Training

Hands-on training to use ServiceNow for Incident and Problem Management

Enhancements

Enhancements

Ongoing enhancements to an existing ServiceNow implementations, integrations with other applications, etc.

Upgrades

Upgrades

Upgrade to the latest version of ServiceNow and leverage newer features and functionality

Other Services

Other Services

Contact us for additional information about the complete breadth and scale of our capabilities

Features

Leverage a single platform to drive collaboration

Leverage a single platform to drive collaboration

Track and manage incident response in ServiceNow

Track and manage incident response in ServiceNow

Reduce manual tasks, automate investigations and orchestrate tools

Reduce manual tasks, automate investigations and orchestrate tools

Prioritize incidents by knowing what users and business service are impacted

Prioritize incidents by knowing what users and business service are impacted

Coordinate an effective response through workflow and task management

Coordinate an effective response through workflow and task management

Analyze root cause, communicate workarounds

Analyze root cause, communicate workarounds and document through knowledge management

Automatically route priority incidents

Automatically route priority incidents to appropriate groups or individuals

Set alerts, notifications and SLAs for Incident and Problem management

Set alerts, notifications and SLAs for Incident and Problem management and resolution

Why INRY? Value with EASE

Deploy quickly, in as little as 2 weeks

We offer accelerators, supported by our implementation methodology, that help deploying the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients

EASE™

INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.

Accelerate Value Realization Through Enablement

Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.

360◦ relationship with ServiceNow

As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have experience across all the ServiceNow applications. We run our business on ServiceNow. Our 360-degree relationship with ServiceNow – Design partner, technology partner, sales partner, implementation partner and as a client – gives us a holistic understanding of the platform and this enables us to drive value for our clients.

Client Success Stories

Related offerings

Change And Release Management
Configuration Management Database
Service Catalog