ITSM: Incident and Problem Management
Incident Management and Problem Management provides faster resolution of IT issues through intelligent workflows and automation
Our implementation services are designed to help you leverage the true power of ServiceNow ITSM with end-to-end integration of systems, data sources, and workflows. We ensure that your transition to ServiceNow is smooth and hassle-free with our proven delivery methodology and reusable assets. We offer quick implementation of advanced ServiceNow features like Agent Intelligence, Chatbots, and Interactive Dashboards across the ITSM suite of solutions – Incident Management, Problem Management, Change and Release Management, Configuration Management, Asset Management, and Service Level Management.
Intelligent Rhythm Of Work
Improve cross-department collaboration and streamline response by using predefined workflows and automating routine tasks
Integrate Security & ITSM
Effectively coordinate tasks between ITSM and Security teams, prioritize work, and track progress
Address Root Cause
Leverage Problem Management to automatically create and track problems to prevent future incidents
Track similar incidents and enhance response strategies through use of Knowledge Articles
Determine Impact & Criticality
Leverage CMDB & business service relationships to determine incident impact & criticality, drive intelligent response
Measure and report on your overall metrics real-time, track efficiency of Service Management
Solution & Strategy
Targeted workshops to build roadmaps; Review existing implementations; perform gap analysis and recommend next steps
Go Live in 2 weeks with Out-of-the-box capabilities and start using ServiceNow to manage Incidents and Problems
Drive specific outcomes related to Incident and Problem Management, standard integrations, workflows, notifications and SLAs
Configure for client specific complexities, maturity and integrations with third party applications
Enablement & Adoption
Customized program to enable users to leverage ServiceNow effectively and drive adoption and success
Hands-on training to use ServiceNow for Incident and Problem Management
Ongoing enhancements to an existing ServiceNow implementations, integrations with other applications, etc.
Upgrade to the latest version of ServiceNow and leverage newer features and functionality
Contact us for additional information about the complete breadth and scale of our capabilities
Leverage a single platform to drive collaboration
Track and manage incident response in ServiceNow
Reduce manual tasks, automate investigations and orchestrate tools
Prioritize incidents by knowing what users and business service are impacted
Coordinate an effective response through workflow and task management
Analyze root cause, communicate workarounds and document through knowledge management
Automatically route priority incidents to appropriate groups or individuals
Set alerts, notifications and SLAs for Incident and Problem management and resolution
Why INRY? Value with EASE
We offer accelerators, supported by our implementation methodology, that help deploying the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients
INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.
Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.
As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have experience across all the ServiceNow applications. We run our business on ServiceNow. Our 360-degree relationship with ServiceNow – Design partner, technology partner, sales partner, implementation partner and as a client – gives us a holistic understanding of the platform and this enables us to drive value for our clients.