IT Service Catalog

Create a Service Catalog that allows employees and customers to request services and use self-service

Building effective service catalogs can be a powerful way to standardize request fulfillment. INRY can help you build service catalogs to deliver a consumer-like experience for a wide range of applications including IT Service Management, Customer Service Management, Field Service Management, Financial Service Management, HR Service Delivery, and many more.

We help clients build and maintain a robust service taxonomy with appropriate classification and categorization of services and implement catalogs in ServiceNow.

Intelligent Rhythm Of Work

Key Benefits

Consumer-like-user-experience

Consumer-like user experience

Allow users to easily make requests and place orders

Standardized-request-fulfillment

Standardized request fulfillment

Make it easy for service providers to quickly and consistently fulfill requests through built-in workflows and approvals

Enable-self-service-portals

Enable self-service portals

Reduce workload and automate routine tasks through end user self-service

Implementation Services

Solution and Strategy

Solution & Strategy

Targeted workshops to build roadmaps; review existing catalogs; perform gap analysis and recommend next steps

Essential Implementation

Essentials Implementation

Go Live in 2 weeks with Out-of-the-box capabilities and start using ServiceNow product and service catalogs

Targeted Implementation

Targeted Implementation

Implement standard workflows, notifications and SLAs, ongoing maintenance

Advanced Implementations

Advanced Implementations

Advanced workflows, client specific complexities, building metrics and reporting, request fulfillment orchestration

Enablement _ Adoption

Enablement & Adoption

Customized program to enable users to leverage ServiceNow effectively and drive adoption and success

Training

Training

Hands-on training to use ServiceNow to build, manage and administer catalog items

Enhancements

Enhancements

Ongoing enhancements to existing ServiceNow implementations, integrations with other applications, etc.

Upgrades

Upgrades

Upgrade to the latest version of ServiceNow and leverage newer features and functionality

Other Services

Other Services

Contact us for additional information about the complete breadth and scale of our capabilities

Features

Central location for request fulfillment

Central location for request fulfillment

Organize and automate service requests

Organize and automate service requests

Build user friendly menus and portals

Build user friendly menus and portals

Track and manage incident response in ServiceNow

Track and manage requests

Self-service enablement

Self-service enablement

Set alerts, notifications and SLAs for Incident and Problem management

Set alerts, notifications and SLAs

Cost reduction through approvals

Cost reduction through approvals

Why INRY? Value with EASE

Deploy quickly, in as little as 2 weeks

We offer accelerators, supported by our implementation methodology, that help deploying the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients

EASE™

INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.

Accelerate Value Realization Through Enablement

Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.

360◦ relationship with ServiceNow

As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have experience across all the ServiceNow applications. We run our business on ServiceNow. Our 360-degree relationship with ServiceNow – Design partner, technology partner, sales partner, implementation partner and as a client – gives us a holistic understanding of the platform and this enables us to drive value for our clients.

Client Success Stories

Related offerings

Incident and Problem Management
Change And Release Management
Configuration Management Database