IT Service Catalog
Create a Service Catalog that allows employees and customers to request services and use self-service
Building effective service catalogs can be a powerful way to standardize request fulfillment. INRY can help you build service catalogs to deliver a consumer-like experience for a wide range of applications including IT Service Management, Customer Service Management, Field Service Management, Financial Service Management, HR Service Delivery, and many more.
We help clients build and maintain a robust service taxonomy with appropriate classification and categorization of services and implement catalogs in ServiceNow.
Intelligent Rhythm Of Work
Consumer-like user experience
Allow users to easily make requests and place orders
Standardized request fulfillment
Make it easy for service providers to quickly and consistently fulfill requests through built-in workflows and approvals
Enable self-service portals
Reduce workload and automate routine tasks through end user self-service
Solution & Strategy
Targeted workshops to build roadmaps; review existing catalogs; perform gap analysis and recommend next steps
Go Live in 2 weeks with Out-of-the-box capabilities and start using ServiceNow product and service catalogs
Implement standard workflows, notifications and SLAs, ongoing maintenance
Advanced workflows, client specific complexities, building metrics and reporting, request fulfillment orchestration
Enablement & Adoption
Customized program to enable users to leverage ServiceNow effectively and drive adoption and success
Hands-on training to use ServiceNow to build, manage and administer catalog items
Ongoing enhancements to existing ServiceNow implementations, integrations with other applications, etc.
Upgrade to the latest version of ServiceNow and leverage newer features and functionality
Contact us for additional information about the complete breadth and scale of our capabilities
Central location for request fulfillment
Organize and automate service requests
Build user friendly menus and portals
Track and manage requests
Set alerts, notifications and SLAs
Cost reduction through approvals
Why INRY? Value with EASE
We offer accelerators, supported by our implementation methodology, that help deploying the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients
INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.
Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.
As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have experience across all the ServiceNow applications. We run our business on ServiceNow. Our 360-degree relationship with ServiceNow – Design partner, technology partner, sales partner, implementation partner and as a client – gives us a holistic understanding of the platform and this enables us to drive value for our clients.