SCL Health’s physician pre-boarding and onboarding process was proving to be a barrier to growth and a source of frustration both for support staff and for new providers joining the organization. Faced with the demands of increased onboarding activity due to organic growth and increased pandemic-driven hiring, SCL Health decided it was time for transformational change in the process.
SCL Health engaged in a series of internal workshops to fully document the current process and its complex choreography to understand how it could be simplified, standardized, and accelerated. They worked with INRY to model an improved, highly automated process leveraging the capabilities of the ServiceNow Employee Experience platform.