Valleywise Health is a healthcare network based in the growing community of Maricopa Country, Arizona. Comprised of a hospital, behavioral centers, clinics, emergency care, and community health facilities, Valleywise Health is expanding to meet the growing demand for healthcare in the Phoenix metropolitan area.
Like most healthcare networks, Valleywise Health has diverse and far-flung facilities for direct patient care and back-office operations. As expectations around hybrid work have evolved following the COVID pandemic, Valleywise Health has recognized the challenges associated with effectively managing shared facilities.
In the face of a growing facilities footprint, safety and security requirements, and logistic complexity coming from an increasing number of hybrid workers, Valleywise Health needed to look at options. The organization's existing Meeting Room Manager (MRM) application used to schedule meeting/conference rooms throughout the organization was at the end of life (EOL). It could no longer address requirements around facility reservations.
Valleywise Health required an innovative solution for scheduling meeting rooms, allowing administrative staff and management to reserve rooms for meetings and other gatherings necessary for business operations.
Valleywise knew that ServiceNow's Employee Experience platform, specifically Workplace Service Delivery (WSD), was well-suited to these requirements and potential future requirements around visitor management and workplace safety. As an early leader in ServiceNow WSD solution delivery, INRY was an ideal partner to help Valleywise Health deliver a state-of-the-art Reservation Management solution that included:
Through its adoption of ServiceNow's Workplace Services Delivery, the Valleywise team has realized benefits for its colleagues that include:
INRY and ServiceNow are leaders in helping organizations like Valleywise extend exceptional Employee Experience beyond enterprise services like HR, IT, or Operations and into the workplace. Organizations can enjoy more secure, sustainable, and compliant workplace services by making interaction with workplace facilities easy and productive.