Enabling Payroll Access for Deskless Workers: How INRY’s ServiceNow Solution Makes It Seamless

Deskless workers are employees without fixed office space or primarily perform their duties outside traditional office settings. They often encounter significant hurdles when attempting to access their payroll information, these challenges include:   

• Limited Access: Deskless employees may lack regular access to laptops or computers due to their mobile work environments. This affects their ability to access pay slips and other aspects of payroll information.    

• Inconsistent Work Schedules: Deskless workers, such as those in retail or hospitality, often have variable work schedules that may not align with traditional HR operating hours. This can make it difficult for them to seek assistance or clarification regarding their payroll issues.  

• Obstacles in Reporting: They often encounter difficulties reporting payroll discrepancies or errors, requiring time-consuming methods such as phone calls or emails to HR. This process is challenging to address payroll discrepancies or errors promptly, leading to delays in issue resolution and financial concerns.  

• Language Barriers: They may come from diverse linguistic backgrounds, and communicating with HR departments regarding payroll matters can be challenging if language barriers exist.  

• Systems Accessibility: Many payroll management systems require users to log in with a corporate email ID for authentication purposes. Without access to these systems, deskless workers may find it difficult to view or update their payroll information independently.  

INRY DESKLESS WORKER EXPERIENCE 

INRY's Deskless Worker Experience bridges the gap for deskless employees by offering multi-device compatibility, including laptops, iPads, mobile devices, and kiosks. This solution is designed to provide self-service capabilities tailored to their needs, with a primary focus on enhancing accessibility and operational efficiency, our suite of features empowers the deskless workforce and optimizes their workflows. One of the many capabilities is comprehensive payroll functionality through an intuitive interface. 

Why Kiosks? 

Kiosks are self-service terminals strategically placed on-site, providing convenient access to essential information and services. They offer increased accessibility in high-traffic areas, serving as a cost-effective workplace efficiency solution. They ensure compliance with labor laws through controlled access outside work hours and securely handle confidential data.  

Through the ‘My Pay’ feature your frontline workforce can easily access and manage payroll-related items. It can be secured in several ways, the simplest being sending a one-time password (OTP) to their personal email or mobile phone.    

 
Key Payroll Capabilities Through ‘My Pay’ Are:  

• My Pay Slip: Employees can easily view and access their pay slips, with the option to send them directly to their registered email address. This provides convenient access and record-keeping. 
  

• 401(k) Statements: They can receive their latest 401(k) statement by simply providing their name and email address. This empowers them to stay informed about retirement savings.
  

• W-2 Forms: Accessing and obtaining their latest W-2 form is simple, requiring only their name and email address to receive this essential tax document.
  

• Payroll Case Management: In the event of payroll discrepancies or issues, employees can swiftly raise a case for resolution. This streamlined process ensures prompt resolution and clarity regarding payroll matters, without the need for complex procedures or extensive paperwork.
  
• Expense Reimbursement: Enabling them to seamlessly request and check the status of expense reimbursements directly ensuring transparency and efficiency in the process.  

Integration with Payroll Systems, Authentication, and multi-lingual support: 

Integration with payroll systems is key to ensuring efficient access to payroll information. Our solution seamlessly integrates with various platforms like Workday, PeopleSoft, UKG, and others, allowing employees to access their data effortlessly. Additionally, authentication is essential to maintain confidentiality and data security. It ensures that only authorized individuals can access payroll data, adding an extra layer of protection.  

The authentication process can be configured to require re-authorization after a specified time frame, further enhancing security measures. Our solution also boasts multi-lingual support, enabling seamless access to payroll information and HR communication in multiple languages.  

What was once a manual and time-consuming process for deskless workers is now digitized and automated. With INRY Deskless Worker Experience and its intuitive ‘My Pay’ feature, accessing and managing payroll information has never been easier or more efficient. By embracing technology and innovation, we've transformed the payroll experience, empowering frontline employees to focus on what matters, their work.  

Say goodbye to payroll headaches and hello to a more efficient, empowered workforce with INRY Deskless Worker Experience. Contact our team today to explore the transformative possibilities INRY offers for your deskless workforce.