The customer is a prominent financial institution headquartered in Miami Lakes, Florida, playing a significant role in the financial landscape by serving diverse clients across multiple regions. With a focus on consumer and commercial banking, they hold a pivotal position in the industry. Acknowledging the need for a personalized and impactful approach towards Rewards & Recognition (R&R), the customer embarked on a journey to revamp their Total Rewards experience.
With a workforce of over 1500 employees, the customer formerly utilized gift cards for spot awards. This process required HR to individually envelope and address each card, which became even more arduous with remote work. The recognition style lacked structure, and there was a pressing need for measuring the effectiveness of the R&R program and employee engagement.
In response to these challenges, the customer sought a strategic partnership with INRY, an Elite ServiceNow Partner renowned for its expertise in digital transformation and employee experience solutions. Leveraging their in-house built solution, INRY Celebrate, the customer aimed to streamline their R&R processes, enhance employee engagement, and foster a culture of appreciation and collaboration within the organization.
Rewards and recognition play a pivotal role in any organization, serving as a powerful tool to motivate and engage employees. By acknowledging and appreciating their contributions, these programs foster a positive work culture.
INRY has developed INRY Celebrate, an all-encompassing rewards and recognition platform integrated with ServiceNow®, crafted to cultivate an engaging workplace culture and deliver memorable experiences.
Key highlights showcasing the capabilities of the INRY Celebrate app:
The customer’s implementation journey commenced with a series of Requirements gathering and design workshops, aimed at delving into their current Rewards & Recognition program, business goals, existing workflows, and pain points. The collected user requirements were refined into user stories to configure the INRY Celebrate app according to the customer’s vision and goals.
Once the user stories received approval from the customer, INRY's Project team, comprising technical experts, initiated the configuration of the application. The foundational setup of the application involved importing customer-specific skills, badges, eCard images and preferences, setting up approval workflows, and assigning access for employees.
Building upon the initial development phase, the project team further collaborated with the customer to configure the INRY Celebrate Portal, reflecting their organizational branding and user interface preferences. This included web page layout changes, branding updates, and widget optimization to personalize the user experience.
All contemporary rewards and recognition initiatives are incomplete without robust reporting and analytics. Therefore, the project team enhanced the existing dashboards in the Celebrate app and added insightful reports for measuring customer specific KPIs. This enabled HR teams to identify trends and make informed, data-driven decisions.
Throughout this journey, the project team collaborated closely with the customer’s HR teams to address specific needs, perform application configuration, and provide ongoing support.
To ensure a seamless transition and foster user adoption post-production rollout, INRY conducted training sessions for key pilot groups, comprising power users, empowering them to effectively utilize the application. Additionally, through dedicated remote support INRY ensured that the customer remained equipped to harness the full potential of their rewards and recognition (R&R) program, thereby driving sustained employee engagement and organizational success.
In today's dynamic workplace environment, employee recognition plays a crucial role in fostering a positive organizational culture and driving employee engagement.
With the deployment of INRY Celebrate across the organization, our customer has realized significant benefits, including: