Minnesota-based banking company

Banking company maximizes ROI from ServiceNow through enablement and adoption

  • Client
    Banking company
  • Industry
    Banking
  • Employees
    1000+
  • Solution
    Enablement and
    Adoption services

Challenges

Low adoption
Underused platform
Cost and ROI

Solution

Information-Technology

INRY’s tailored coaching sessions introduced users to ServiceNow workflows and real-time visual realization of data they never knew existed

Training-and-Development

A single view of work was achieved by replacing email notification with widgets that displayed information directly within the dashboard

Human-Resource

Automated reporting reduced the time spent on generating monthly reports from 4 – 6 hours to just under 45 minutes

Store-Helpdesk-and-Services

A special dashboard built for the incident manager helped identify and fix road blocks in incident service management without spending time on Excel

The client had invested in ServiceNow a few years earlier to modernize the way they work. With no guidance and a very quick implementation, the client’s teams were underusing the platform.

INRY’s specialized enablement and adoption services are designed to help organizations maximize their investment in ServiceNow. With a tailored enablement strategy, INRY identifed 10 power users for initial adoption sessions. By illustrating the automated workflows and customizable dashboards, INRY was able to get users excited to really start using the platform.

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