Drive rapid time-to-value from your ServiceNow Implementation

A great partner will get you very, very far. And we had a terrific partner in INRY. We love working with them.
Jessie Fields Organizational Development Manager at Dollar General

Drive rapid time-to-value from your ServiceNow Implementation

Leverage our team's deep ServiceNow implementation expertise and the best methodology for ServiceNow to connect processes to goals and build your vision.

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4.65 out of 5

ServiceNow Experts You Can Trust

Leading Elite Partner
Leading Elite PartnerDeep platform expertise and experience
Proven Success
Proven SuccessOur clients love our focus on business outcomes and value
Global locations
Global locationsRound-the-clock availability with global delivery centers

Implementation services designed for modern cloud

IT Service

Modernize IT with services tailored to your complexity and maturity

IT Asset and Business Management

Run IT like a business with robust PPM, ITFM, APM.

Governance Risk and Compliance

Build a central repository, streamline evidence collection and remediation

HR Service

Make HR easier to do business with using a proven methodology

Customer Service Management

Deliver cross-functional workflows when service needs go beyond simple first call resolution


Streamline procurement, facilities, customer-facing operations, sales, and marketing.

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Rapid outcomes from ServiceNow implementations

Scoular modernized IT services with ServiceNow in just 2 weeks
American Greetings overhauls Customer Service with ServiceNow
General Mills transformed Global HR Service Delivery with ServiceNow
Life Time's Finance team delivers accurate data with ServiceNow
UNC Health efficiently manages IT investments with ServiceNow
Iowa DoT onboards hundreds of seasonal employees with ease
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Faster time-to-value than any other ServiceNow implementation partner

Our delivery methodology is ideal for ServiceNow implementations and allows us to deploy ServiceNow capabilities much faster. We guide our clients through a successful transition to create a new level of collaboration, communication, insights, and timely action throughout the organization.

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4.65 out of 5

Ideal methodology for ServiceNow Implementations

Rapid Time to Value

Time to Value

Our PASS methodology delivers repeatable, predictable results with fast time to value from your ServiceNow investment.

Flexible Engagement Models

Flexible Engagement Models

We make it easy to do business with us right from initial contracting to delivering projects and post-project support.

INRY Assurance


Our delivery and governance processes eliminate surprises, and enable us to offer outcome-based pricing and assure success.

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ROI from ServiceNow implementations in just weeks

Solution & Proposal
2-5 days
Implementation / Pilot
4-8 weeks
Adoption and Enablement
2-4 weeks
Targeted enhancements
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See why organizations of all sizes love working with us
  • University Of Kentucky Healthcare
  • Red Wing
  • General Mills
  • Dollar General
  • Scoular
  • City of Minneapolis
  • FNTS
  • UNC Health
  • Life Time
  • Keller ISD
  • Iowa DoT
  • eLipslife
  • Shriners Hospitals for Children
  • American Greetings
  • Casey's

We are a ServiceNow Elite Partner and one of just three ServiceNow Partners globally to with a 9 PLA  status. We combine our vast consulting leadership with deep platform expertise to help our clients maximize the value from their investment in ServiceNow.

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ServiceNow Implementations Talk to an Expert Learn more
ServiceNow Implementations

Implement ServiceNow with best practices to maximize ROI and speed up time-to-value

Managed Services Talk to an Expert Learn more
Managed Services

Get round-the-clock assistance and support from ServiceNow experts

Upgrades & Instance Health Talk to an Expert Learn more
Upgrades & Instance Health

Plan and execute ServiceNow upgrades with minimum disruptions

Apps and Accelators Talk to an Expert Learn more
Apps and Accelators

Discover custom apps by INRY designed to deliver great experiences

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ServiceNow Implementation FAQs

ServiceNow publishes the guidance that the total service cost is typically three times the license cost.

However, INRY's unique PASS methodology allows our clients to leverage the platform's power in 0.5 to 1x the license cost. It enables our clients to make targeted investments as they learn more about the platform instead of committing to a high spend without clear outcomes.

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The industry average in time to value is 6 to 9 months.

At INRY, our typical technical implementation is 6-8 weeks per PASS. Our goal is to have a fully productive capability in 3 months. The subsequent business go-live depends on business complexity, user adoption, and engagement.

We recommend getting comfortable with the platform in these three months and plan out the next targeted changes aligned to client maturity and ServiceNow product releases.

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ServiceNow Elite Partner is the highest partner segment as evaluated by ServiceNow.

Elite Partners are further segmented into Global Elite for large international System Integrators (typically over 50,000 employees).

ServiceNow has rigorous partner evaluation criteria covering over 30 parameters like past successful projects, active projects, certifications, offering development maturity, go-to-market maturity. INRY has consistently been rated in the top 5 partners globally in skills and offering development maturity.

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ServiceNow is one of the top 3 cloud providers built as a platform of platforms, solving comprehensive business requirements in untapped, underserved enterprise software categories.

IT teams love that the platform is easily configurable, stable, secure, available while delivering a great user experience.

Business users love the powerful products solving their specific problems (we think of them as preconfigured processes) in IT, HR, Customer service, and more.

Collectively, this drives enterprise adoption, making the platform even more valuable as more groups within the company adopt the platform. The founders of INRY love the underlying platform architecture and ability to drive business outcomes in weeks, not months.

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ServiceNow is the ERP of IT, workflow automation, and business operations process automation.

As IT's ERP, ServiceNow is powerful in IT Service Management, IT Financial Management, Risk, Compliance, IT Automation, Orchestration, and more.

As a process/workflow automation platform, ServiceNow is the recognized leader for HR service delivery and has created new SaaS categories around procurement, legal, finance, and more.

As a business operations automation engine, INRY introduces ServiceNow into complex cross-enterprise Industry-specific workflows such as Quote and Enroll for Insurance, Store Operations for retail, and more.

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ServiceNow customers are typically complex organizations cutting across Fortune 500, Global 2000, Medium size business, State and Local entities.

Usually, these organizations are over 1,000 employees but more typically over 3,000. Large customers with more than 10,000 employees see a very high return on investment.

Customers cut across all industries like Financial Services, Retail, Hospitality, Healthcare, Lifesciences, Government Entities, and Universities.

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ServiceNow is both SaaS and a PaaS.

It is SaaS because it has clearly defined products for IT Service Management, HR Service Management, and Customer Service Management. It is a PaaS and a leading low code high availability platform (leader in the Gartner magic quadrant). For larger, more complex organizations, it also serves as a Platform of Platforms.

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Pick a partner with a deep history with ServiceNow, proven success in similar applications and the industry. ServiceNow's partner finder provides partner segmentation, with Elite being the highest based on rigorous evaluation criteria. An ideal partner must be culturally aligned and must have proven experience in driving adoption with different user communities (for instance, IT users behave differently from HR users).

Finally, is the partner willing to commit to your success? Are they willing to do fixed fee engagements, are they ready to tie their payments to any success metrics?

Learn how INRY's flexible engagements can help your organization maximize your ROI from ServiceNow.

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The project needs to be designed based on customer maturity, complexity, and any unique requirements. ServiceNow is well suited to agile implementation methodologies where you can create sprints with well-defined process areas that go live in production. Each sprint typically lasts 4 to 8 weeks in the initial rollout phases, followed by 2 to 4-week sprints as you get more comfortable.

Our recommendation is to start small with a pilot or a focused process area, get comfortable with the product and then plan the next phases. This approach aligns well with both Agile or Waterfall.

Learn more about why INRY's PASS Methodology is the ideal methodology for ServiceNow.

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Certified Master Architect is the highest level of certification awarded in the ServiceNow space. It is an elite level of certification that is offered only to ServiceNow and selected partners. It is a rigorous MBA-style program spanning six months, with weekly webinars and two weeks of immersion followed by a final board review exam to become a Certified Master Architect.

INRY's very own Shea Laughlin is a ServiceNow Certified Master Architect and leverages his expertise to drive our clients' business outcomes.

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