Insurance Industry: Custom ServiceNow Solutions for Insurance Clients

Compete in an evolving, consumer-centric insurance market, backed by INRY Insurance Solutions

Build a digital future to innovate and enter new markets rapidly, manage risk effectively, and deliver seamless experiences that digital consumers expect from insurers

Creating seamless digital experiences for employees and connected insurance consumers

Customer Engagement Management

Automate front-office processes to create a digital customer journey that provides end-to-end visibility
Provide policyholders with a self-service functionality that allows them to address routine requests
Provide Insurance Brokers the ability to submit feedback and request changes to insurance products

Customer Operations Management

Automate middle and back-office processes to create a digital customer service experience with end-to-end visibility
Empower claims processors, underwriters, and service agents with intuitive dashboards and reports to act faster and make the right decisions for policyholders
Eliminate multiple excel sheets and emails by using simple workflows for all personas in customer operations

Security Incident Response

Provide a single place for tracking and reporting incidents and help accelerate resolution with a centralized repository on ServiceNow
Create security incidents from critical vulnerabilities to get immediate remediation
Make quick decisions using intuitive dashboards and reports for tackling vulnerabilities and security incidents
Use notifications and alerts to ensure communicate with teams in a timely manner and keep them updated with the right information

Application Portfolio Management

Reduce application costs by eliminating duplicates and focus on the most efficient delivery methods and contacts to reduce the overall application budget
View the significance, usage, and other factors related to apps, to invest in the right application and get the best return on your investment
Enable executive oversight by the leadership so they can view application data, review the application landscape, and understand its roadmap across the enterprise

Policy and Compliance Management

Automate and enable security teams to efficiently manage controls, assess and document compliance, and track remediation
Take advantage of ServiceNow Policy and Compliance out-of-the-box with INRY’s targeted implementation, go-live, enablement and adoption services, in just six weeks with INRY’s
Integrate governance, risk, and compliance across technology, cyber-security, people, property, and third-party vendors to ensure critical business services, such as First Notice of Loss or Claims Resolution, remain operational

Business Performance Management

Track and manage the performance of your processes and solution lines using KPIs
Provide KPI owners with an efficient method of adding KPI values to track them against different services
Gain visibility into the performance of Business Services to provide smarter solutions to business needs

Common Services Data Model

Eliminate and prevent service outages by creating a standard blueprint for automated and integrated IT services
Realize full value-chain alignment, improved quality, transparency by gaining the required information on how to respond to the service outages
Gain better insights into asset utilization and technical service portfolio of services provided for your business

Project Portfolio Management

Gain in-depth visibility into projects and resources to better manage the demands of the business, resource allocation, and prioritization
View all projects on intuitive dashboards to gain better insights into the velocity of work, allowing more predictable project delivery
Drill down to specific tasks and plan the project, in terms of costs and resources, even before the start of the project
Provide project teams the ability to view all their tasks in one place to help them plan and structure their work as per the priorities and deadlines