Go live with ServiceNow EMR Help in as little as 4 to 6 weeks

Reduce the time clinicians are spending on IT issues by optimizing clinicians time to focus more on delivering quality patient care.

Go live with ServiceNow EMR Help in as little as 4 to 6 weeks

INRY SMART Success for EMR Help solution offers a comprehensive approach to managing electronic medical records, reducing risk through streamlined workflows and enabling businesses to go live in as little as 4 weeks, resulting in improved patient care, enhanced data security, optimized clinical processes, and compliance with industry regulations.

What is EMR Help?

EMR Help application simplifies and streamlines the process of submitting ServiceNow IT service requests related to an electronic medical record (EMR) system.

What is SMART Success for EMR Help?

INRY SMART Success for EMR Help offering enables healthcare organizations to optimize the performance of their electronic medical record (EMR) systems, minimize downtime, and improve overall system reliability. This, in turn, helps clinicians to work more efficiently and effectively, reducing the time and effort required to manage IT-related issues and allowing them to focus on what they do best - providing quality patient care.

INRY’s SMART Success implementation for EMR Help enables clinicians to submit issues in ServiceNow from EMR using a few clicks. Our service offering includes two weeks of Hypercare support, during which INRY provides post-launch adoption support.

Why INRY?

Rapid Time to
Value

with delivery in 8-12 weeks, depending on the organization’s size and complexity

Easy to
Work With

with partnering models that include fixed firm pricing and time and materials service delivery

INRY
Assurance

through a proven methodology, experienced team, and accountable partner

Featured Work

University of Kentucky Healthcare Optimizes EMR Investment through Epic Integration
Healthcare organizations are increasingly reliant on their Electronic Medical Records (EMR) systems for patient care. EMR systems have been consolidated and expanded over the years to include all essential information related to patient care, including medical histories, diagnoses, medications, immunizations, allergies, lab test results, and physician notes.

Success Story

Learn how ITSM to EMR integration helps UK Healthcare get the most from their Epic investments.
The move towards electronic medical records has brought tremendous innovation to the healthcare industry. Unfortunately, it also brought new complications into physicians' and clinicians' lives – such as resolving IT issues related to EMR platforms. In between dealing with patient care complexities, clinicians are left with little time to document software issues. Additionally, when faced with application errors, most doctors reboot the machine and move on. Epic is a multi-million dollar investment for most organizations, and it's critical to patient care, so getting it running smoothly is high on IT's agenda.

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Keeping the lights on, setting up users, groups & and SSO, integrations, support data imports, end-user support and process documentation.

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Plan and review quarterly organizational goals, review and refresh long-term strategic roadmap.

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Delivering instance health with patches, upgrades, security and ongoing best practices.

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