Go live with ServiceNow CSM in 8 to 12 weeks

Improved customer satisfaction, increased efficiency and productivity

Go live with ServiceNow CSM in 8 to 12 weeks

INRY’s SMART Success for CSM is a packaged service offering that helps organizations increase customer satisfaction while at the same time reducing costs by implementing connected and proactive solutions which help the customer agent to resolve customer issues in 8 to 12 weeks' time. ​​

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4.65 out of 5

What is Customer Service Management (CSM)?​

Customer Service Management is the orchestration of tasks between customers, customer service, and other teams to resolve issues and requests quickly.​

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4.65 out of 5

What is SMART Success for CSM?

INRY's SMART Success for CSM is a packaged service offering that enhances customer satisfaction by improving the efficiencies of customer service agents in 8 to 12 weeks’ time. It eliminates the risk of adopting the platform with a packaged service offer that reflects our expertise with the implementation over the years. Our service offering includes 90 days of initial CloudCover managed services coverage, during which INRY provides post-launch adoption support and measures actual results against your business objectives.​

Experience faster time-to-value and maximize your investment in ServiceNow CSM with INRY's SMART Success. Our comprehensive service offering ensures improved customer satisfaction, enhanced agent productivity, increased efficiency, data-driven insights, and better collaboration between customer service agents and stakeholders.” ​

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4.65 out of 5

Why INRY?

Rapid Time to <br/>Value 

Rapid Time to
Value 

with delivery in 8-12 weeks, depending on the organization’s size and complexity​​

Easy to <br/>Work With

Easy to
Work With

with partnering models that include fixed firm pricing and time and materials service delivery​​

INRY <br/>Assurance

INRY
Assurance

through a proven methodology, experienced team, and accountable partner​

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Featured Work


Our Crawl, Walk, Run Approach to CSM ​

CSM SS

 

 


INRY CloudCover

Get 3 months of post-go-live support that delivers a full spectrum of managed services

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Ask INRY

On-demand remote business or technical consultation, ticketing support on HI cases, answering questions and promoting development best practices.

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Platform Enhancements

Platform Enhancements

Enhancements, small tasks like standard reporting and performance analytics, creating knowledge articles, and small projects.

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Platform Operations

Platform Operations

Keeping the lights on, setting up users, groups & and SSO, integrations, support data imports, end-user support and process documentation.

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Quarterly Business Reviews

Quarterly Business Reviews

Plan and review quarterly organizational goals, review and refresh long-term strategic roadmap.

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Annual CloudCover Subscription

With an annual subscription to INRY CloudCover, you can access a full range of managed services and additional support.

Architect Reviews

Architect Reviews

Align with ServiceNow roadmap, proactive platform reliability and maintenance reviews, instance and architecture strategy review.

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Platform Reliability Engineering

Platform Reliability Engineering

Delivering instance health with patches, upgrades, security and ongoing best practices.

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