Go live with ServiceNow CSM in 8 to 12 weeks

American Greetings overhauls Customer Service with INRY
Customer service at American Greetings was fragmented and siloed with individual contact centers across the US. With over 14000 employees across the world and several brands across North America, Europe, Australia, New Zealand, and the Far East, it became difficult to deliver a consistent and personal customer service experience.

How FNTS connected their teams to create an exceptional customer experience
In the B2B services industry, customer experience is critical with modern customers expecting real-time responsiveness, quick issue resolution, with simple ways to interact. As a leader in customized IT solutions, the leadership at FNTS wanted to modernize to deliver a more personal and connected customer service experience.

How American Greetings insourced and modernized customer experience
Siloed contact centers across the US made it difficult for American Greetings to deliver a consistent service experience to their customers. Contact centers were dependent on multiple legacy tools and lacked visibility into customer history. With various greeting cards and gifting brand subsidiaries, American Greetings needed a modern solution to provide personal and consistent customer service.

Customer Service Management with ServiceNow
In this 30 minute webinar we will cover the self-service portal, integrations, and major issue management.

American Greetings: Driving customer experience with ServiceNow CSM
Watch the webinar to learn how INRY and ServiceNow helped American Greetings achieve modern solution to provide personal and consistent customer service.

Key Considerations when implementing ServiceNow CSM for Mature and Evolving Organizations
Understanding the nuances that are unique to the organization is key to a successful ServiceNow CSM implementation.