Leverage INRY's expertise to drive repeatable, cost-effective upgrades compliant with ServiceNow's n-1 support policy. We focus on instance health, maintainability, security to help our clients maximize platform usage and ROI from ServiceNow investments.
Hear Shea Laughlin, INRY's ServiceNow Certified Master Architect (CMA) describe 3 specific customer upgrade scenarios: simple straight forward upgrade, complex upgrade with unique circumstances, and a "middle of the road" upgrade.
As a ServiceNow customer and an early adopter, we upgrade to new releases months before they are generally available. We use our own experience with each new release to drive fast, successful upgrades for our clients. Our methodology refined over hundreds of implementations delivers repeatable and predictable ServiceNow upgrades.
Our PASS methodology delivers repeatable, predictable results with fast time to value from your ServiceNow investment.
We make it easy to do business with us right from initial contracting to delivering projects and post-project support.
Our delivery and governance processes eliminate surprises, and enable us to offer outcome-based pricing and assure success.
INRY is consistently a top 5 partner globally in competencies as assessed by ServiceNow. We combine our team's unmatched platform expertise with our round-the-clock, global delivery centers to deliver peace of mind upgrades to our clients along with deep remediation plans for instance health.
Implement ServiceNow with best practices to maximize ROI and speed up time-to-value
Get round-the-clock assistance and support from ServiceNow experts
Plan and execute ServiceNow upgrades with minimum disruptions
Discover custom apps by INRY designed to deliver great experiences
ServiceNow upgrade center provides resources and guidance for structured review of upgrades. There are various resources to take actions like review, merge, retain, and revert.
ServiceNow licenses cover all versions of the product. Upgrade costs are typically for end-to-end testing. Actual upgrades on the ServiceNow platform are reasonably straightforward. Unlike other products, customers can go online and request an upgrade with a click of a button. This helps keep the focus on regression testing specifically for any configurations or integrations.
Depending on the product and module, the conflict may cause unexpected behaviors. For example, conflicts on a form may cause the form not to display or throw user errors when an end-user tries to log in.
Skipped records refer to retained old custom functionality. Unlike conflicts, skipped records will not cause issues, and ServiceNow will continue to be functional for users and the back end. Regression testing can make sure there is no business impact. However, over time, skipped records will lead to new functionality not being deployed. Many new capabilities and features from ServiceNow may not be available.
A good illustrative example is switching out a car's body and re-painting the body but keeping the old engine. The vehicle will look new and continue to run till the engine gives out.