Efficient and predictable ServiceNow upgrades for Instance Health & ROI

INRY's team was very professional and great to work with, and we even came in under budget on our project to help our team upgrade to Orlando.
Brian Rosenberger ITSM Process Manager at Metropolitan Airports Commission

Efficient and predictable ServiceNow upgrades for Instance Health & ROI

Leverage INRY's expertise to drive repeatable, cost-effective upgrades compliant with ServiceNow's n-1 support policy. We focus on instance health, maintainability, security to help our clients maximize platform usage and ROI from ServiceNow investments.

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4.65 out of 5

ServiceNow Instance Health experts you can trust

Leading Elite Partner
Leading Elite PartnerConsistently rated among the top 5 ServiceNow partners
Proven Success
Proven SuccessOur clients love our focus on business outcomes and value
Global locations
Global locationsRound-the-clock availability with global delivery centers

Plan by client and instance maturity

Hear Shea Laughlin, INRY's ServiceNow Certified Master Architect (CMA) describe 3 specific customer upgrade scenarios: simple straight forward upgrade, complex upgrade with unique circumstances, and a "middle of the road" upgrade.

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Predictable upgrades should mean predictable services and pricing

As a ServiceNow customer and an early adopter, we upgrade to new releases months before they are generally available. We use our own experience with each new release to drive fast, successful upgrades for our clients. Our methodology refined over hundreds of implementations delivers repeatable and predictable ServiceNow upgrades.

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4.65 out of 5

Ideal approach for ServiceNow Instance Health

Rapid Time to Value

Time to Value

Our PASS methodology delivers repeatable, predictable results with fast time to value from your ServiceNow investment.

Flexible Engagement Models

Flexible Engagement Models

We make it easy to do business with us right from initial contracting to delivering projects and post-project support.

INRY Assurance


Our delivery and governance processes eliminate surprises, and enable us to offer outcome-based pricing and assure success.

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Safe and predictable upgrades

1 week
Upgrade and test
Non production environments
(Sandbox, Development and Testing)
2-4 weeks
1 week
1 week
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See why organizations of all sizes love working with us
  • University Of Kentucky Healthcare
  • Red Wing
  • General Mills
  • Dollar General
  • Scoular
  • City of Minneapolis
  • FNTS
  • UNC Health
  • Life Time
  • Keller ISD
  • Iowa DoT
  • eLipslife
  • Shriners Hospitals for Children
  • American Greetings
  • Casey's

INRY is consistently a top 5 partner globally in competencies as assessed by ServiceNow. We combine our team's unmatched platform expertise with our round-the-clock, global delivery centers to deliver peace of mind upgrades to our clients along with deep remediation plans for instance health.

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ServiceNow Implementations Talk to an Expert Learn more
ServiceNow Implementations

Implement ServiceNow with best practices to maximize ROI and speed up time-to-value

Managed Services Talk to an Expert Learn more
Managed Services

Get round-the-clock assistance and support from ServiceNow experts

Upgrades & Instance Health Talk to an Expert Learn more
Upgrades & Instance Health

Plan and execute ServiceNow upgrades with minimum disruptions

Apps and Accelerators Talk to an Expert Learn more
Apps and Accelerators

Discover custom apps by INRY designed to deliver great experiences

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ServiceNow Upgrades FAQs

ServiceNow licenses cover all versions of the product. Upgrade costs are typically for end-to-end testing. Actual upgrades on the ServiceNow platform are reasonably straightforward. Unlike other products, customers can go online and request an upgrade with a click of a button. This helps keep the focus on regression testing specifically for any configurations or integrations.

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Skipped records refer to retained old custom functionality. Unlike conflicts, skipped records will not cause issues, and ServiceNow will continue to be functional for users and the back end. Regression testing can make sure there is no business impact. However, over time, skipped records will lead to new functionality not being deployed. Many new capabilities and features from ServiceNow may not be available.

A good illustrative example is switching out a car's body and re-painting the body but keeping the old engine. The vehicle will look new and continue to run till the engine gives out.

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