Leverage INRY's expertise to drive repeatable, cost-effective upgrades compliant with ServiceNow's n-1 support policy. We focus on instance health, maintainability, security to help our clients maximize platform usage and ROI from ServiceNow investments.
Hear Shea Laughlin, INRY's ServiceNow Certified Master Architect (CMA) describe 3 specific customer upgrade scenarios: simple straight forward upgrade, complex upgrade with unique circumstances, and a "middle of the road" upgrade.
As a ServiceNow customer and an early adopter, we upgrade to new releases months before they are generally available. We use our own experience with each new release to drive fast, successful upgrades for our clients. Our methodology refined over hundreds of implementations delivers repeatable and predictable ServiceNow upgrades.
Our PASS methodology delivers repeatable, predictable results with fast time to value from your ServiceNow investment.
We make it easy to do business with us right from initial contracting to delivering projects and post-project support.
Our delivery and governance processes eliminate surprises, and enable us to offer outcome-based pricing and assure success.
INRY is consistently a top 5 partner globally in competencies as assessed by ServiceNow. We combine our team's unmatched platform expertise with our round-the-clock, global delivery centers to deliver peace of mind upgrades to our clients along with deep remediation plans for instance health.
Work with ServiceNow to get automated health information, perform manual reviews
Structured plan to upgrade various environments and test plans by process owners
Leverage global delivery centers to build automated test scripts for future
INRY can take on annual subscription fee based services where we take on the risk
Skipped records refer to retained old custom functionality. Unlike conflicts, skipped records will not cause issues, and ServiceNow will continue to be functional for users and the back end. Regression testing can make sure there is no business impact. However, over time, skipped records will lead to new functionality not being deployed. Many new capabilities and features from ServiceNow may not be available.
A good illustrative example is switching out a car's body and re-painting the body but keeping the old engine. The vehicle will look new and continue to run till the engine gives out.
