CloudCover by INRY: ServiceNow Managed Services

INRY's CloudCover provided our team with an effective and adaptive support model as our case management needs evolved.

Ben Kaplan Business Operations Manager at Northwestern University

CloudCover by INRY: ServiceNow Managed Services

The real value of ServiceNow is after go live! Use INRY CloudCover for capacity, specialized skills, enablement and adoption. Take advantage of round-the-clock assistance with our global teams located in the US and India.

ServiceNow Experts You Can Trust

Leading Elite PartnerConsistently rated among the top 5 ServiceNow partners

Proven SuccessOur clients love our focus on business outcomes and value

Global locationsRound-the-clock availability with global delivery centers

Why Managed Services for ServiceNow?

ServiceNow licenses include availability, uptime, and performance, but customers are still responsible for managing their own instance. As adoption increases, the demand for ServiceNow capabilities does too. Building an in-house ServiceNow team with diverse skills is difficult. And with two new releases per year and a rapidly evolving platform, instance health requires structured discipline and organized execution.

Some of our clients are battling the end-user perception that “ServiceNow doesn’t work.” INRY's CloudCover addresses the underlying issue of ServiceNow adoption with the ability to support user questions and make enhancements that drive process improvements for business and end-users.

Managed services for modern SaaS Environments

Ask INRY

Consultative on-demand service for technical or end-user guidance and best practices.

Platform
Operations

Ongoing tasks like managing users & groups, data, CMDB & knowledge. Manage incidents, patches

Platform
Enhancements

Workflow, catalog, & other configuration changes for continuous improvements

Upgrades and Platform Support

Review and manage upgrades, patches, instance health scans, security center (ISC)

Architect Reviews

Proactive reviews for architecture and strategy aligned to ServiceNow’s roadmap

Quarterly Value Reviews (QVRs)

Leadership reviews and alignment for the realization of investments, goals, and governance

Pay only for what you use

Standard, Professional, and Enterprise CloudCover let you pick from options including dedicated team, shared team, mutual commitments SLAs, and more. All built and delivered on ServiceNow CSM.

Methodology designed for ServiceNow

Rapid
Time to Value

Our PASS methodology delivers repeatable, predictable results with fast time to value from your ServiceNow investment.

Flexible Engagement Models

We make it easy to do business with us right from initial contracting to delivering projects and post-project support.

INRY
Assurance

Our delivery and governance processes eliminate surprises, and enable us to offer outcome-based pricing and assure success.

See why organizations of all sizes love working with us

University Of Kentucky Healthcare
Red Wing
General Mills
Dollar General
Scoular
City of Minneapolis
FNTS
UNC Health
Life Time
Keller ISD
Iowa DoT
eLipslife
Shriners Hospitals for Children
American Greetings
Casey's

We are a ServiceNow Elite Partner and one of just three ServiceNow Partners globally to with a 9 PLA  status. We combine our vast consulting leadership with deep platform expertise to help our clients maximize the value from their investment in ServiceNow.

ServiceNow Implementations Talk to an Expert Learn more

ServiceNow Implementations

Implement ServiceNow with best practices to maximize ROI and speed up time-to-value

Managed Services Talk to an Expert Learn more

Managed Services

Get round-the-clock assistance and support from ServiceNow experts

Upgrades & Instance Health Talk to an Expert Learn more

Upgrades & Instance Health

Plan and execute ServiceNow upgrades with minimum disruptions

Apps and Accelerators Talk to an Expert Learn more

Apps and Accelerators

Discover custom apps by INRY designed to deliver great experiences

Frequently Asked Questions

What does ServiceNow Managed Services cost?

The cost of ServiceNow licenses includes managed services such as hosting and availability. Customers need managed services only to interact with ServiceNow, keep up with releases, and make ongoing incremental changes.

We believe that the managed services needs for Cloud platforms are very different from the traditional managed services world. Contact us to learn more about CloudCover, our ServiceNow Managed Services solution.

Talk to an Expert

How does Managed Services work in ServiceNow?

ServiceNow manages hosting, availability, performance, L1 support, and L2 support as part of the license cost. A customer is responsible only for their unique configurations, integrations, and ongoing changes.

Most of the work in ServiceNow Managed Services is limited to user operations and ongoing enhancements. The other area is platform health and patch management to keep up with security patches and upgrades from ServiceNow. Mature ServiceNow customers also have dedicated teams for instance governance, data governance, and managing tasks like instance health and instance security.

Talk to an Expert