B2B: Integrated services

Transform how services are delivered to your B2B clients

Leverage an integrated platform for service providers to manage all types of services including projects, remote services, managed services, training, support etc.

Unlock the power of ServiceNow with INRY's unique approach, to transform B2B services with intelligent service provisioning, self-service options, and connected service staff

INRY’s Professional Services Automation (PSA) solution provides a fully integrated system for businesses to efficiently manage projects, resources, and financials. Design B2B services around customer journeys, provide flexible self-service options to users for faster and convenient access to services and automate service delivery and provisioning with intelligent systems. Take advantage of robust digital workflows to transform all aspects of service delivery, from solution design and staffing to project management, financials, and billing - all from a common user interface.

Leverage the rich mobile and web user experience to improve usability for employees and enrich interactions throughout the customer lifecycle

Transform Customer Project Management

Provide an elegant portal for clients to view the current status of their projects and interact with your team efficiently
Leverage a single platform to provide visibility into strategy, ideas, and value management to enable success for Business Relationship Management
Provide visibility across the organization, into value plans, business unit strategy, idea documents, and strategic relationships, by tracking against KPIs throughout the Value Framework and Delivery Lifecycle
Enable Business Relationship Management by identifying key personas and measuring satisfaction during their service experiences
Provide visibility into each project's financial health and connect projects, financials, timesheets, and expenses through digital workflows to make administration seamless

Engage & transform your team

Leverage digital workflows to enhance processes related to employee onboarding, offboarding, relocation, leaves of absence, and other transitions
Manage online and offline learning programs, to skill, reskill and upskill employees
Collaborate with teams to identify, plan and track objectives and development needs and build an engaging culture through appreciation and recognition
Make it easier for employees to get the services they need by monitoring and managing queries and requests with ease
Easily allocate resources based on skills, availability, and ability to deliver their best to customer needs and optimize utilization with greater visibility into resource allocations, and availability for projects
Provide a quick and easy way for employees to submit their time and expenses from any device, anywhere

Transform services operations

Drive faster project kick-offs and enrich customer interactions, from solution design and pricing to the preparation of RFPs, MSA, and SOW
Analyze the buying behavior and future buying aspects of your customers to build a proactive approach to customer engagement
Provide data to company executives, highlighting customer pain points and attributing causes to specific areas of the supply chain process
Evaluate what works best for your customers, internal teams and supply chain partners to assess changes that are applicable across each component of the supply chain
Manage, evaluate, and compare vendors to cut costs, alleviate risks, drive continuous improvement, and ultimately increase end‑user satisfaction
Master you procurement lifecycle by creating, tracking, managing, fulfilling Purchase Orders and inventory, efficiently