Attain IT Organizational Efficiency in 6 to 10 weeks

Enable IT Teams to Resolve Issues Quickly, Reduce Costs and Enhance User Satisfaction

Attain IT Organizational Efficiency in 6 to 10 weeks

INRY's SMART Success for IT Service Management (ITSM) streamlines IT service delivery for organizations through proactive issue resolution within 6 to 10 weeks. The integration of Agent Workspace and Now Assist enhances IT teams’ productivity, resulting in improved service quality and heightened user satisfaction.

Now Assist (ServiceNow’s Generative AI) capabilities:
- Generative search
- Incident overview summarization
- Chat and agent hand-off summarization
- Resolution Notes Generation

What is SMART Success for ITSM?

INRY’s SMART Success for ITSM enables organizations to achieve IT efficiency and deliver superior IT service in 6 to 10 weeks. Our ITSM solution, combined with Now Assist, increases productivity, improves process visibility, leverages generative AI features, and streamlines IT services to increase employee satisfaction with IT service delivery.
We mitigate platform adoption risks with our packaged service offering, drawing on our implementation expertise along with CloudCover service, which provides 90 days of platform support and measures outcomes against your business goals.

Why INRY?

Rapid Time to
Value

with delivery in 6-10 weeks, depending on the organization’s size and complexity

Easy to
Work With

with partnering models that include fixed firm pricing and time and materials service delivery

INRY
Assurance

through a proven methodology, experienced team, and accountable partner

Featured Work

Iowa Department of Transportation brings ITSM innovation to accelerate its incident resolution
INRY’s implementation of ServiceNow ITOM and ITSM enabled the client to bring transparency into their operations and gain better visibility of events and security incidents, making ServiceNow the single system of action.

Success Story

Baptist Health Shifts to Modernize IT Service Management with ServiceNow
INRY is partnered with Baptist Health to realize their ServiceNow ITX investment from ITSM to ITBM and ITAM.With the help of INRY, working on changes and maintenance is easier. Baptist health’s incident is stronger, and their self-service portal has been “phenomenal”. In their words, they are “saving so much time”Incidents are solved faster; Self-Service being a huge benefit by reducing operational efficiency by 50%. In addition, Baptists Application rationalization saved 400k already

Success Story

INRY CloudCover

Get 3 months of post-go-live support that delivers a wide spectrum of managed services

Ask INRY

On-demand remote business or technical consultation, ticketing support on HI cases, answering questions and promoting development best practices.

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Platform Enhancements

Enhancements, small tasks like standard reporting and performance analytics, creating knowledge articles, and small projects.

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Platform Operations

Keeping the lights on, setting up users, groups & and SSO, integrations, support data imports, end-user support and process documentation.

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Quarterly Business Reviews

Plan and review quarterly organizational goals, review and refresh long-term strategic roadmap.

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Annual CloudCover Subscription

With an annual subscription to INRY CloudCover, you can access a full range of managed services and additional support.

Architect Reviews

Align with ServiceNow roadmap, proactive platform reliability and maintenance reviews, instance and architecture strategy review.

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Platform Reliability Engineering

Delivering instance health with patches, upgrades, security and ongoing best practices.

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