Drive business outcomes with ServiceNow ITBM

A great partner will get you very, very far. And we had a terrific partner in INRY. We love working with them.
Jessie Fields Organizational Development Manager at Dollar General

Drive business outcomes with ServiceNow ITBM

At INRY, we use the ServiceNow ITBM suite internally. We combine our deep platform expertise and experience to help our clients to drive business outcomes with speed and agility.

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4.52 out of 5

ServiceNow ITBM Experts You Can Trust

Leading Elite Partner
Leading Elite PartnerConsistently rated among the top 5 ServiceNow partners
Proven Success
Proven SuccessOur clients love our focus on business outcomes and value
Global locations
Global locationsRound-the-clock availability with global delivery centers

ServiceNow ITBM outcomes our customers love

Life Time's Finance team delivers accurate data with ServiceNow
UNC Health efficiently manages IT investments with ServiceNow
City of Minneapolis sources ideas from its citizens with ServiceNow
Global Services Firm gains end-to-end visibility into project lifecycles
Casey’s uses ServiceNow PPM to deliver timely promotions
Global Building Products Supplier simplifies IT budgeting & forecasting
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More expertise than any other ServiceNow ITBM partner

Our delivery methodology is ideal for ServiceNow implementations and allows us to deploy ServiceNow capabilities much faster. We guide our clients through a successful transition to create a new level of collaboration, communication, insights, and timely action throughout the organization.

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4.52 out of 5

Ideal methodology for ServiceNow ITBM

Rapid Time to Value

Rapid
Time to Value

Our PASS methodology delivers repeatable, predictable results with fast time to value from your ServiceNow investment.

Flexible Engagement Models

Flexible Engagement Models

We make it easy to do business with us right from initial contracting to delivering projects and post-project support.

INRY Assurance

INRY
Assurance

Our delivery and governance processes eliminate surprises, and enable us to offer outcome-based pricing and assure success.

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ROI from ServiceNow ITBM in weeks, not months

Prep.
Workshops
3 weeks
Rapid
Configuration
4 weeks
User
Acceptance
Testing
3 weeks
Go-live
and support
2 weeks
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See why organizations of all sizes love working with us
  • University Of Kentucky Healthcare
  • Red Wing
  • General Mills
  • Dollar General
  • Scoular
  • City of Minneapolis
  • FNTS
  • UNC Health
  • Life Time
  • Keller ISD
  • Iowa DoT
  • eLipslife
  • Shriners Hospitals for Children
  • American Greetings
  • Casey's

We are a ServiceNow Elite Partner and one of just three ServiceNow Partners globally to with a 9 PLA  status. We combine our vast consulting leadership with deep platform expertise to help our clients maximize the value from their investment in ServiceNow.

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ServiceNow Implementations Talk to an Expert Learn more
ServiceNow Implementations

Implement ServiceNow with best practices to maximize ROI and speed up time-to-value

Managed Services Talk to an Expert Learn more
Managed Services

Get round-the-clock assistance and support from ServiceNow experts

Upgrades & Instance Health Talk to an Expert Learn more
Upgrades & Instance Health

Plan and execute ServiceNow upgrades with minimum disruptions

Apps and Accelators Talk to an Expert Learn more
Apps and Accelators

Discover custom apps by INRY designed to deliver great experiences

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ServiceNow ITBM FAQs

In 2020, ServiceNow changed the ITBM suite from Worker, Planner & Analyst model to ITBM User model. ITBM suite now sells as Standard and Professional, similar to the other ServiceNow products in a user model. The timing of the customer contract, size of the company, and the suite determine the pricing.

We can help you arrive at a ballpark estimate for a business case development or initial product selection process.

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ServiceNow Project Management capabilities include Portfolio and Program Management, Project Management, Demand Management, Resource Management, Time Cards, Cost Management, SDLC & Release Management, Test Management, and Agile project management.

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ServiceNow offers robust Agile Development built on scrum framework including Backlogs, Themes, Epics, Sprints, Sprint Planning, Visual Task boards, and Stories.

ServiceNow allows you the flexibility to implement a pure agile approach over the entire life-cycle of a product or a hybrid system using agile methods within a traditional project structure. Agile projects can also co-exist along with waterfall or other methodology driven projects. This provides a single enterprise view regardless of the project management methodology used by individual products, departments, or teams

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The "technical implementation" for ITBM is typically 6-8 weeks. The business implementation (Process, content, and workflow configuration) depends on the project management processes' organizational complexity and maturity.

We recommend starting with our SMART Success bundle with data load followed by targeted workflows for each process area like Demand Management and Project Management.

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Single data model to provide high efficiency and ease of use. Since ServiceNow is used across the enterprise, it drives consistency across all IT projects and operations, allocating work and tracking across all project types and all teams, including development, infrastructure, and business stakeholders.

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ServiceNow has robust project management capabilities. More importantly, almost everyone in IT already uses ServiceNow, so integrated work management is seamless. Since operations users and tasks are already in ServiceNow, it is possible to get a full IT Portfolio view like demand across projects and operations, resource allocation across projects, and support.

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