Fortune 500 Food Company’s impressive global transformation of HR and Employee Experience

Global multilingual portal, integrations, case management, and more

Fortune 500 Food Company
Client:
Fortune 500 Food Company
Industry:
Food Processing
Employees:
10000+
Solution:
ServiceNow® HR

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A multilingual portal is a new one-stop-shop for 10,000+ employees to find information, use self-service, and contact HR using chat, email, and phone
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Integration of Workday and other tools with ServiceNow provided a consistent single source of truth for employees globally
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With over 76% of users accessing the global portal in the first three months of going live, the response to the project was monumental
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70% of cases were resolved in tier one through Knowledge and self-service, bringing down case volumes, and led to improved efficiency

INRY’s Fortune 500 consumer foods client wanted to streamline multiple internal and regional tools to provide consistent employee experience. Their employees expected consumer-grade experiences at work. The team was up for the challenge to create a modern employee experience for all of their 38,000 employees worldwide.

Collaborating closely with global HR teams, INRY helped the client to implement ServiceNow ® HR Service Delivery. By integrating ServiceNow HR with Workday and legacy tools, employees had a single interface to interact with HR. Read more on ServiceNow.