Initiate all types of work requests, whether manual or integrated with Internet of Things (IoT) devices. Automate work using drag and drop assignment capabilities. Assign tasks to technicians based on availability and skills.
Access a wide range of process metrics using reporting dashboards to identify bottlenecks and improve service delivery.
Our end-to-end implementation services help you design, deploy, and adopt ServiceNow faster.
Go Live in as few as 4 weeks with out of the box capabilities and accelerate value realization.
Leverage out of the box processes to manage work orders, SLAs, work order templates across different types of services
Configure central dispatch, Configure dynamic scheduling, manage appointment booking to ensure field productivity.
Creation of field requests through projects such as new store opening for retail, new locations for telecom or healthcare. Create requests based on incidents or cases.
Optimize agents based on skill, location, and inventory. Manage stock and replenishment for field or mobile stores.
Integrate with external systems for 3rd party services, managing tasks and track travel, work time, and cost / financials.
Retail: store opening, closing, multi store support, franchise support with charge backs and 3rd party integrations.
Telecom: new locations, multi provider fulfillment, activation, repair and integrations to customer service management.
Hospitals: integration to expensive medical devices for 3rd party support, cost management and reporting
We bring the power of ServiceNow and deliver value to our clients through a consultative approach.
Get INRY to help your organization achieve your goals with our in-depth expertise and a methodology focused on incremental delivery of tangible value.
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