Now Assist from ServiceNow
Now Assist from ServiceNow
Now Assist from ServiceNow is a generative AI experience integrated into the ServiceNow platform. Crafted to boost productivity, expedite digital transformation, and elevate user experiences, it empowers System Administrators, Agents, and Employees with advanced self-service and operational productivity features.
Now Assist (ServiceNow’s Generative AI) capabilities:
- Generative search
- Conversational exchanges
- Chat and agent hand-off summarization
- Content generation
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Summarization
Allows for the summarization of various interactions, such as chat interactions, case or incident details. Summarization feature condenses information into concise summaries, aiding in faster understanding and decision-making.
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Conversational exchanges
A conversational interface for interacting with the Virtual Agent to inquire about information. The employee self-service experience is enhanced through natural language querying and summarization.
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Content creation
Generate precise notes and knowledge articles for documentation, enhancing self-service capabilities and bridging knowledge gaps for employees and agents productivity.
Experience Now Assist with INRY’s offerings
SMART Success for ITSM
SMART Success for ITSM with Now Assist ensures IT agents are equipped to resolve employee issues faster, thereby enhancing the IT service delivery experience.
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SMART Success for HRSD
SMART Success for HRSD with Now Assist empowers HR Teams with capabilities to understand employee issues and provide rapid resolutions fostering employee confidence.
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SMART Success for CSM
SMART Success for CSM with Now Assist enables Customer service agents to propose quicker resolutions for customer issues, further increasing customer loyalty.
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Get 3 months of post-go-live support that delivers a wide spectrum of managed services
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On-demand remote business or technical consultation, ticketing support on HI cases, answering questions and promoting development best practices.
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Platform Enhancements
Enhancements, small tasks like standard reporting and performance analytics, creating knowledge articles, and small projects.
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Platform Operations
Keeping the lights on, setting up users, groups & and SSO, integrations, support data imports, end-user support and process documentation.
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Quarterly Business Reviews
Plan and review quarterly organizational goals, review and refresh long-term strategic roadmap.
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With an annual subscription to INRY CloudCover, you can access a full range of managed services and additional support.
Architect Reviews
Align with ServiceNow roadmap, proactive platform reliability and maintenance reviews, instance and architecture strategy review.
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Platform Reliability Engineering
Delivering instance health with patches, upgrades, security and ongoing best practices.
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