We transform End-User and Agent Interactions with enriched, personalized, and streamlined solutions.
Learn How!Break down functional silos to create a unified and modern user experience.
Leverage all of the interfaces and channels ServiceNow provides to deliver great user experiences.
Challenge:
An outdated network and fragmented intranet platforms led to inefficiencies, inconsistent experiences, and limited scalability.
Solution:
We centralized resources with ServiceNow EC Pro and INRY’s TEF, streamlining access to HR, IT, and policies in one portal.
Results:
Challenge:
Inefficiencies arose from fragmented systems, manual processes, and lack of performance tracking, reducing engagement and hindering HR workflows.
Solution:
EC Pro unified HR services, improving efficiency and data flow. Integration with Workday and Cornerstone, plus self-service features, boosted satisfaction and success.
Results:
Challenge:
The outdated, static design and fragmented UX led to inefficiency and low engagement, while the contemporary UI/UX failed to meet evolving user needs.
Solution:
Redesigned the IT Service Portal to EC Pro with user-centric features, ensuring seamless integration of user stories and scalable, branded UI templates.
Results: