Discover the Total Experience Framework
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TEF Description
The Total Experience Framework (TEF) is INRY's unique approach to implementing ServiceNow products, ensuring seamless integration across customer, employee, and operational experiences.
Request DemoOur Approach - The Total Experience Framework
Break down functional silos to create a unified and modern user experience.
Leverage all of the interfaces and channels ServiceNow provides to deliver great user experiences.
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Transforming CHN’s Legacy Intranet to ServiceNow EC Pro
View StoryChallenge:
An outdated network and fragmented intranet platforms led to inefficiencies, inconsistent experiences, and limited scalability.
Solution:
We centralized resources with ServiceNow EC Pro and INRY’s TEF, streamlining access to HR, IT, and policies in one portal.
Results:
- 2+ min increase in average dashboard session
- 12% increase in session counts
- Improved user activation and retention
- Portal became critical intranet for daily users
Optimizing Healthcare Operations by Migrating Legacy Service Portal to EC Pro
View StoryChallenge:
Inefficiencies arose from fragmented systems, manual processes, and lack of performance tracking, reducing engagement and hindering HR workflows.
Solution:
EC Pro unified HR services, improving efficiency and data flow. Integration with Workday and Cornerstone, plus self-service features, boosted satisfaction and success.
Results:
- 4+ min increase in average dashboard session
- 23% increase in 1-month retention
- 12k successful search results
- Significant improvement in user adoption rate
Modernizing IT Portal: A Bank's Migration to ServiceNow EC Pro
View StoryChallenge:
The outdated, static design and fragmented UX led to inefficiency and low engagement, while the contemporary UI/UX failed to meet evolving user needs.
Solution:
Redesigned the IT Service Portal to EC Pro with user-centric features, ensuring seamless integration of user stories and scalable, branded UI templates.
Results:
- Improved Discoverability for better user access
- Optimized Taxonomy Workflow for seamless navigation
- Reduced Bounce Rate for better engagement
- Drastic improvement in task completion rate
