Total Experience Framework: Enrich, Personalize, and Streamline End-user and Agent Experiences

Enhance user experience for both end users and agents across Employee Center, Workspaces, and mobile interactions through engaging user interfaces complemented by generative AI.

Elevate User Engagement with Modern, Intuitive, and Personalized Experiences

Methodology designed for ServiceNow

Prescriptive
Guidance

With our deep industry knowledge, we provide quick design options, eliminating guesswork.

Functionality and Experience

We prioritize usability and design, ensuring a seamless and engaging employee experience.

Rapid
Time to Value

Go live in 8-12 weeks with an achievable scope, and fast deployment from our dedicated team.

Employee Center

With a unified interface, employees can effortlessly search for information, submit queries, and request assistance from various departments through a single portal. Enhanced by a Virtual Agent (chatbot) and AI search, employees are empowered with multiple self-service options to meet their needs. Content intended for specific user groups can be disseminated with ease.

Agent Workspace

Boost agent efficiency with a single glass-pane view that provides all necessary information for task management. Collaboration through Agent Chat and intelligent recommendations via Predictive Intelligence accelerate resolution times. Customizable dashboards ensure agents can focus on priority tasks effectively.

Now Mobile

Employees can access information and submit queries on the go, while agents can conveniently work on tasks from mobile and tablet interfaces. The seamless user experience provided by the Employee Center is available on mobile devices, including the virtual agent chat bot enabling employees to request help from anywhere.

Generative AI

Employee experiences are enhanced with ServiceNow Now Assist's Generative AI, offering summarized knowledge articles and natural language virtual agent interactions. Agents benefit from increased productivity with features like chat summarization, agent hand-off summaries, and automated resolution notes.

UX Analytics

Experiences can be optimized by leveraging native platform data analytics to understand user engagement, search patterns, navigation routes, and content relevance. This ensures the Employee Center caters to all users and enhances the efficiency of agents using the workspaces.

A rewarding experience for everyone

Deskless Workers

Deskless workers can now get a seamless, secure and enhanced experience across all devices through a simplified authentication process that allows them to access payroll documents, submit time off requests, and report workplace incidents and safety concerns via self-service options.

Employee/Customers

Employees/Customers can access a unified platform that offers intuitive self-service options, AI-driven search and insights, and seamless access to information. Submitting requests, finding knowledge or reaching out for support will now happen through a streamlined and engaging experience.

Agents

Agents can have all the information to resolve issues in a single workspace with enhanced interfaces and experience. Supported by Generative AI, Predictive Intelligence and real-time collaboration features they can now resolve issues faster and provide enhanced service.