Elevate ITSM Capabilities with INRY SMART Success for Citrix® ITSM Adapter for ServiceNow
The INRY SMART Success for Citrix ITSM Adapter for ServiceNow brings together the power of Citrix Cloud and ServiceNow ITSM, enhancing your organizational efficiency, automating processes, and delivering an unparalleled user experience.
What is INRY SMART Success for Citrix ITSM Adapter for ServiceNow Solution?
The INRY offering for Citrix ITSM Adapter for ServiceNow is developed to address the need for swift, automated resolution of Citrix incidents and requests, reducing manual efforts and preventing productivity drains. Our solution offering swiftly integrates the ServiceNow platform with Citrix Virtual Apps and Desktops in a short timeline. This solution optimizes IT service delivery, ensuring efficient incident management and enhancing overall system functionality for seamless innovation.
Management of Citrix Platform from ServiceNow ITSM
Seamlessly manage Citrix Platform directly within ServiceNow ITSM, providing IT leadership with centralized control and visibility over Citrix services.
Automated Workflows
Streamline operations with automated workflows, optimizing service desk agents' tasks and enhancing overall efficiency in issue resolution and service delivery.
Enhanced Asset Management - Provisioning and Deprovisioning of Virtual Apps and Desktops:
Streamline the provisioning and deprovisioning of virtual apps and desktops directly within ServiceNow ITSM, ensuring efficient asset lifecycle management.
Why INRY?
High operational costs associated with manual incident resolution and asset management: INRY’s solution offers automation and self-service capabilities and enables employees to self-serve session resets in 30 seconds, saving operational costs.
Additional configuration on the available workflows: INRY’s solution offers additional configuration on the 12 workflows to meet the tailored and unique requirements of each customer.
Pre-defined solution for success: through a proven methodology, experienced team, and accountable partner.
Demonstrated Expertise: Deep expertise in ServiceNow implementation for 150+ customers over the last decade.
Seamlessly connect Citrix and ServiceNow for a robust IT service management ecosystem
IT Leadership
Streamline IT operations, enhance resource allocation, and optimize workflows, leading to improved efficiency in service delivery.
Service Desk Agents
Automate routine tasks, allowing service desk agents to focus on more complex and value-added activities, ultimately boosting productivity.
Employee
Access Citrix Cloud services seamlessly through the ServiceNow platform, promoting a cohesive and integrated user experience.
INRY Hypercare
Get a comprehensive range of managed services and technical support within 2 weeks of post-go-live.
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On-demand remote business or technical consultation, ticketing support on HI cases, answering questions and promoting development best practices.
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Platform Enhancements
Enhancements, small tasks like standard reporting and performance analytics, creating knowledge articles, and small projects.
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Platform Operations
Keeping the lights on, setting up users, groups & and SSO, integrations, support data imports, end-user support and process documentation.
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Quarterly Business Reviews
Plan and review quarterly organizational goals, review and refresh long-term strategic roadmap.
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With an annual subscription to INRY CloudCover, you can access a full range of managed services and additional support.
Architect reviews
Align with ServiceNow roadmap, proactive platform reliability and maintenance reviews, instance and architecture strategy review.
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Platform Reliability Engineering
Delivering instance health with patches, upgrades, security and ongoing best practices.
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