Retail Industry

The Retail Experience

Transformed With INRY and ServiceNow

“50% of our time was being used for updating data into systems. We now have a single system that guides us through a standardized process.”

-Store Helpdesk Manager, Casey’s

“We love the new portal. I personally like how user-friendly it is and how it has everything in one place.”

– HR Manager, Casey’s

“It took a few iterations but now there is one spot to go. No more back and forth with emails and phone calls”

– Sr. Manager of Business Services,
Life Time Fitness

and Field Services

Make it easy for employees to request and receive timely service from facilities and field services with a single intuitive mobile-optimized portal. Allow Facilities Managers to efficiently assign, prioritize, and track the progress of tasks, whileenabling Facilities technicians to easily manage their work.


Streamline store operations across helpdesk and services, store development, advertising, regional training and development, legal services, real estate, ERP data, master data, and reporting request.

Store Helpdesk
and Services

Simplify and automate requests from stores and field services using intuitive portals and service catalogs. Leverage automation to streamline interactions, intelligently route store helpdesk cases between teams, and efficiently manage the workload of field service executives.


“Bulk management” of IT devices like registers, store servers etc. for roll outs, patching etc. Mature IT Support across infrastructure and applications by standardizing and modernizing support. Enhance business value and user experience with agile management of IT projects, services, and operations.

Store Opening

Handle new store openings with ease. Enable seamless coordination across 10+ teams like Leadership, Legal, Leasing, Construction etc. during store openings, acquisitions or replacements. Build Agile NSO by replacing excel with centralized planning platform with tasks, workflows, dashboards etc.

Training &

Plan, schedule, and deliver training to onsite and remote staff using traditional as well as innovative and flexible channels. Provide a unified portal on ServiceNow for employees and fulfillers to submit, manage and track material edit requests.


Enable ServiceNow as a single system of record to provide the legal team a single view of all the cases to help complete tasks in shorter time frames. Customizable automated workflows along with specialized digital tracking help the team members to save up to 1 hour per day per case.

Real Estate &
Store Development

Accelerate new store development projects by engaging
cross-functional teams using ServiceNow PPM or lighter customer workflows on ServiceNow.

Marketing &

Provide swift and efficient delivery of marketing and advertising services to stores with a simplified request system, and intelligent workflows for easier collaboration. Leverage ServiceNow PPM to enable advertising teams to move to a standardized process with automated workflows for approvals.

GRC and

Better control over risk and security operations, and improved compliance with built in policies, controls, automation, and end to end services for retail specific regulations including PCI DSS, GDPR, EPA, and ISO.


Make it easy for the finance team to deliver timely and accurate information. Implement ServiceNow Financial Management to reduce tickets registered by 45% within 3 weeks. Eliminate back and forth with emails and phone calls.


Streamline HR tasks across new hires, transfers, promotions, etc. Simplify regional training, and onboarding new managers. Remove high dependency on paper forms, and spreadsheets with consolidated HR Service Delivery.

Why INRY? Value with EASE

Deploy quickly, in as little as 2 weeks

We offer accelerators, supported by our implementation methodology, that help deploy the first phase of the solution in as little as 2 weeks. Our innovative PASS™ and EASE® methodologies focus on providing solutions that deliver Efficient Agile Secure Experiences for our clients.


INRY’s implementation services are designed to deliver EASE – Efficient Agile Secure Experiences. We ensure that your transition journey to ServiceNow is as smooth as possible.

Accelerate Value Realization Through Enablement

Value Realization is directly proportional to platform adoption. Our proven enablement and adoption services help organizations drive ROI. Service includes up to 3 quarterly health checks and usage maps post-deployment.

360◦ relationship with ServiceNow

As a ServiceNow Gold Partner with over 100 implementations and excellent CSAT scores, we have vast experience across all ServiceNow applications. Our 360 degree relationship with ServiceNow; design partner, technology partner, sales partner, implementation partner and as client, gives us a holistic understanding of the platform and enables us to drive value for our clients.


Check our Knowledge Articles on various implementations of ServiceNow products

ServiceNow Knowledge 2019

Major US Health Insurance Organization streamlines SOC2 compliance with INRY

5 Challenges your IT Service Desk Faces Everyday

How to Drive Organizational Adoption for ServiceNow