Retail Industry: Tailored ServiceNow Solutions for Retail Clients

Unlock intelligent retail operations to deliver amazing customer service every step of the way

INRY Retail Solutions, powered by ServiceNow, equip retail organizations to create the ultimate shopping experience for their customers by automating service relationships across their operations. Retailers can gain near real-time inventory insights for smarter merchandising, eliminate time-consuming back and forth communication, transform HR capabilities, adjust to changing market dynamics and much more to deliver profitable and personalized customer experiences.

Build a modern retail organization that delivers creative solutions for employees and pleasurable experiences for customers

Accelerate Speed To Market

Get increased visibility into store health with personalized dashboards and reports for store managers
Streamline interactions between your merchandize, warehouse, customer service, and sales teams and efficiently manage the workloads of Field Agents
Immediately start realizing value with a phased implementation approach and rapid prototyping

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Store Development Lifecycle Management

Manage the entire Store Development lifecycle by moving to a single efficient system and exceed targets
Eliminate routine tasks and improve the quality of work through automated workflows and documentation
Track work and collaborate with other teams through task-level visibility for increased transparency

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Store Portal To Elevate Employee Experience

Provide consistent employee experiences through a unified employee portal
Send requests to any department in the organization with just a few clicks in the portal
Provide personalized department-specific content with a role-based and secure portal design

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Anytime, Anywhere IT Support

Eliminate time-consuming back and forth communications by automating and prioritizing incidents
Achieve real-time visibility into enterprise operations by integrating ServiceNow with existing tools
Simplify incident creation, service requests, and approval processes with an intuitive self-service portal
Get increased visibility into service performance and IT workload through dashboards and reports

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Stay Connected With Field Services

Establish a better connection with Field Agents through Agent Mobile apps and track their workload
Integrate siloed departments using intelligent case routing for increased collaboration and efficiency
Reduce repeated visits to the site and complete all assigned tasks during the first visit, to increase customer satisfaction

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Elevate Employee Experiences

Capture accurate data and improve data quality with custom forms and mandatory fields
Transform the way cases are routed by using automated workflows between team members to eliminate duplicate efforts
Lower dependency on emails using consistent data collection processes to improve the quality of work

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Elevate employee and customer experiences with INRY Retail Solutions

Elevate employee and customer experiences with INRY Retail Solutions

Unlock intelligent retail operations to deliver amazing customer service every step of the way

Build a modern retail organization that delivers creative solutions for employees and pleasurable experiences for customers

Accelerate Speed To Market

Store Development Lifecycle Management

Store Portal To Elevate Employee Experience

Anytime, Anywhere IT Support

Stay Connected With Field Services

Elevate Employee Experiences

Start your transformation

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