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Elevate employee and customer experiences with INRY Retail Solutions

Streamline store coordination to gain full visibility into store operations and create a future-ready retail organization, that empowers store staff to deliver the ultimate customer experience



Unlock intelligent retail operations to deliver amazing customer service every step of the way

INRY Retail Solutions, powered by ServiceNow, equip retail organizations to create the ultimate shopping experience for their customers by automating service relationships across their operations. Retailers can gain near real-time inventory insights for smarter merchandising, eliminate time-consuming back and forth communication, transform HR capabilities, adjust to changing market dynamics and much more to deliver profitable and personalized customer experiences.

Build a modern retail organization that delivers creative solutions for employees and pleasurable experiences for customers


Accelerate Speed To Market

  • Get increased visibility into store health with personalized dashboards and reports for store managers
  • Streamline interactions between your merchandize, warehouse, customer service, and sales teams and efficiently manage the workloads of Field Agents
  • Immediately start realizing value with a phased implementation approach and rapid prototyping

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Store Development Lifecycle Management

  • Manage the entire Store Development lifecycle by moving to a single efficient system and exceed targets
  • Eliminate routine tasks and improve the quality of work through automated workflows and documentation
  • Track work and collaborate with other teams through task-level visibility for increased transparency

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Store Portal To Elevate Employee Experience

  • Provide consistent employee experiences through a unified employee portal
  • Send requests to any department in the organization with just a few clicks in the portal
  • Provide personalized department-specific content with a role-based and secure portal design

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Anytime, Anywhere IT Support

  • Eliminate time-consuming back and forth communications by automating and prioritizing incidents
  • Achieve real-time visibility into enterprise operations by integrating ServiceNow with existing tools
  • Simplify incident creation, service requests, and approval processes with an intuitive self-service portal
  • Get increased visibility into service performance and IT workload through dashboards and reports

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Stay Connected With Field Services

  • Establish a better connection with Field Agents through Agent Mobile apps and track their workload
  • Integrate siloed departments using intelligent case routing for increased collaboration and efficiency
  • Reduce repeated visits to the site and complete all assigned tasks during the first visit, to increase customer satisfaction

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Elevate Employee Experiences

  • Capture accurate data and improve data quality with custom forms and mandatory fields
  • Transform the way cases are routed by using automated workflows between team members to eliminate duplicate efforts
  • Lower dependency on emails using consistent data collection processes to improve the quality of work

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