The Retail Experience

Transformed With INRY and ServiceNow

"50% of our time was being used for updating data into systems. We now have a single system that guides us through a standardized process."

-Store Helpdesk Manager, Casey’s

"We love the new portal. I personally like how user-friendly it is and how it has everything in one place."

-HR Manager, Casey’s

"It took a few iterations but now there is one spot to go. No more back and forth with emails and phone calls"

-Sr. Manager of Business Services,
Life Time Fitness


IT Support
  • "Bulk management” of IT devices like registers, store servers etc. for roll outs, patching etc.
  • Proactive planning, notifications & alerts to coordinate
  • Matured IT Support across infrastructure and applications by standardizing and modernizing support

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Field Services
  • Create tickets, assign work orders, start work, communication & coordination, mobile platform Reduced average service time, betterleadership visibility with dashboard
  • Delightful store experience

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HR
  • Removed high dependency on paper forms, spreadsheets etc. with consolidated HR Service Delivery
  • Streamlined HR tasks across new hires, transfers, promotions, etc.
  • Scheduling, location changes, schedule changes / corrections, time entry corrections
  • Regional Training, onboarding new managers

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Store Operations
  • Store Helpdesk and Services
  • Store Development
  • Advertising
  • Regional Training and Development
  • Legal Services
  • Real Estate
  • ERP data, master data and reporting requests

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Store Development
  • New Store Opening, Replacements, acquisitions needed Opening 5-7 stores/month required coordination across 10+ teams like Leadership, Legal, Leasing, Construction etc.
  • Built Agile NSO by replacing excel with centralized planning platform with tasks, workflows, dashboards etc.
  • Streamlined tasks, identified bottlenecks and improved success rate.

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Store Portal
  • Single portal for stores & regions to interact with corporate like advertising, regional training, finance, store support etc.
  • "Uber-like" experience
  • Routing & automation for Efficient and Agile fulfillers

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