- "Bulk management” of IT devices like registers, store servers etc. for roll outs, patching etc.
- Proactive planning, notifications & alerts to coordinate
- Matured IT Support across infrastructure and applications by standardizing and modernizing support
- Create tickets, assign work orders, start work, communication & coordination, mobile platform Reduced average service time, betterleadership visibility with dashboard
- Delightful store experience
- Removed high dependency on paper forms, spreadsheets etc. with consolidated HR Service Delivery
- Streamlined HR tasks across new hires, transfers, promotions, etc.
- Scheduling, location changes, schedule changes / corrections, time entry corrections
- Regional Training, onboarding new managers
- Store Helpdesk and Services
- Store Development
- Regional Training and Development
- Legal Services
- Real Estate
- ERP data, master data and reporting requests
- New Store Opening, Replacements, acquisitions needed Opening 5-7 stores/month required coordination across 10+ teams like Leadership, Legal, Leasing, Construction etc.
- Built Agile NSO by replacing excel with centralized planning platform with tasks, workflows, dashboards etc.
- Streamlined tasks, identified bottlenecks and improved success rate.
- Single portal for stores & regions to interact with corporate like advertising, regional training, finance, store support etc.
- "Uber-like" experience
- Routing & automation for Efficient and Agile fulfillers