Transforming OSS/BSS To Enable
Next-Generation Telecom Operations

  • Customer Service Management
  • Project Portfolio Suite
  • Resource and Time Card Management
  • Configuration Management Database
  • Asset Management
  • Discovery
  • Financial Management
  • Performance Analytics
  • IT Service Management

BSS

Customer Service Management
  • Order management
  • Product management
  • Customer care
  • Payments and A/R
  • Billing and invoicing
Project Portfolio Suite
  • Stakeholder management
  • ime planning and control
  • Cost planning and control
  • Team management
  • Communication management
  • Risk management
Resource And Time Card Management
  • Manage resources by skills and capacity
  • Capture time required for projects, incidents, tasks, customer cases, and work orders

OSS

Configuration Management Database
  • Leverage ServiceNow CMDB along with Asset Management to enable closer integration and smoother coordination of product and customer orders
  • Manage circuits and traces
  • Leverage CI relationships and CI mapper to generate a representation of network topology
  • Fiber creation and management
  • Manage network hardware and equipment
Asset Management
  • Leverage stockrooms, transfer orders, and locations for CILI and CLLE designations
  • Move OSS inventory management to operational control and reduce the need for finance department to track separately
  • Cost planning and control
  • Maintain customer locations and CLLI identifiers
  • Maintain both physical and logical inventory
Discovery
  • Create new pattern recognitions within ServiceNow Discovery to automatically discover telecom objects and update CMDB.
Financial Management
  • Invoices & optimization
  • Maintain accurate and current inventory
  • Monitor pricing, discounts, contracts, and invoices
Performance Analytics
  • Optimize service and improve the bottom line by analyzing network traffic and call data records
  • Improve quality of service and routing traffic more effectively
  • Identify fraudulent behaviour and act swiftly by analyzing call data records in real-time
  • Tailor marketing campaigns to better target customers and use customer insights to develop new products and services
IT Service Management
  • Managed Hosting includes
    • Hosting & Infrastructure
    • 24*7 Network Operations (NOC)
  • Operations & Management services
  • Incident Management
  • Problem Management
  • Change Management