Telecom Industry: Tailored ServiceNow Solutions for Telecom Clients

INRY solutions help Telecom organizations deliver great experiences that drive fierce customer loyalty and create powerful employee engagement

INRY helps Telecom organizations connect their entire telecom operation, from their network to their customers, at one single place. Communication Service Providers can deliver exceptional, cost-effective service from issue to resolution, aggregate data across silos to provide a single view for agents and customers, attract and retain top talent with complete automation, and drive growth and innovation through an interconnected work environment.

Customer Service Management

Deliver better customer service by providing a unified point for your customer to request information
Provide your agents with a contact management system within ServiceNow with the ability to view customer accounts and contacts, consumers, entitlements, contracts, products, etc
Enable your customers to be self-reliant by providing the ability to submit cases, track them, and read knowledge articles

Project Portfolio Suite

Route tasks automatically with intelligent workflows and make it easier for teams to collaborate
Gain granular-level visibility on projects and enable teams to track project costs efficiently including costs for sub-projects and project tasks
Gain operational efficiency with cost planning and control

Resource And Time Card Management

Enable project managers and resource managers with accurate real time view of IT resource availability
Establish a consolidated interface for viewing and acting upon resource information.
Automate notifications and approvals that improve collaboration and handling of changes in task schedules or requirements

Configuration Management Database

Leverage ServiceNow CMDB along with Asset Management to enable closer integration and smoother coordination of product and customer orders
Gain visibility to complex data and make better decisions
Leverage CI relationships and CI mapper to generate a representation of network topology

Asset Management

Reduce cost by identifying and removing underutilized assets
Move OSS inventory management to operational control and reduce the need for the finance department to track separately
Automate inventory checks, purchasing, and software deployment to improve the turnaround time

Discovery

Create new pattern recognitions within ServiceNow Discovery to automatically discover telecom objects and update CMDB
Leverage discovery maps and assigns appropriate relationships between configuration items.
Leverage agentless ServiceNow technology to discover both physical and virtual devices

Financial Management

Establish a single system of record to make understanding finance much easier.
Achieve transparency into budget composition while consolidating budget planning in a single place
Leverage drag and drop workbench interface which eliminates the need for complex programming and formulae

Performance Analytics

Optimize service and improve the bottom line by analyzing network traffic and call data records
Improve the quality of service and routing traffic more effectively
Identify fraudulent behavior and act swiftly by analyzing call data records in real-time
Tailor marketing campaigns to better target customers and use customer insights to develop new products and services

IT Service Management

Report issues and track the progress on their requests through an intuitive portal which allows customers to order services
Quickly drive adoption of ServiceNow and improve readiness for future ServiceNow upgrades through INRY’s PASS methodology
Gain real time visibility into service performance and the workload of IT for continually improving processes

Transforming OSS/BSS to enable next-gen Telecom operations