A Retail Store Chain's HRIS team saves a ton of time and effort through better quality of requests

Serving over 37,000 employees, the HR information system team at retail store chain managed requests through a single shared email inbox and faced challenges due to the poor quality of data in the requests they received. As a result, they spent significant time following up with the requestors for additional information.

The implementation of ServiceNow helped the HRIS team to replace the unstructured shared mailbox with tailored request forms to collect data, and automated workflows to manage, prioritize and fulfill their requests faster and more efficiently.

Customized forms on ServiceNow with mandatory fields immediately improved data quality of requests leading to reduced time spent on following up

The retail store chain unified portal allows employees to track the status of their requests and immediately resulted in total emails to drop from 300 per day to just 100

Automated workflows transformed the way new cases were routed between HRIS team members and helped the team to avoid duplicated efforts

Consistent data collection significantly reduced the time the HRIS team spent on email, and improved their quality of work