Banking company maximizes ROI from ServiceNow through enablement and adoption

The client had invested in ServiceNow a few years earlier to modernize the way they work. With no guidance and a very quick implementation, the client’s teams were underusing the platform.

INRY’s specialized enablement and adoption services are designed to help organizations maximize their investment in ServiceNow. With a tailored enablement strategy, INRY identifed 10 power users for initial adoption sessions. By illustrating the automated workflows and customizable dashboards, INRY was able to get users excited to really start using the platform.

INRY’s tailored coaching sessions introduced users to ServiceNow workflows and real-time visual realization of data they never knew existed

A single view of work was achieved by replacing email notification with widgets that displayed information directly within the dashboard

Automated reporting reduced the time spent on generating monthly reports from 4 – 6 hours to just under 45 minutes

A special dashboard built for the incident manager helped identify and fix roadblocks in incident service management without spending time on Excel