Casey’s leverages ServiceNow automation and crossfunctional features for various departments including IT, HR, Store Operations & Helpdesk, Facilities, Regional Training, and Advertising. There were several portals built on ServiceNow which led to confusion among employees.
INRY replaced the multiple portals with a new single, role-based, one-stop-shop portal that provides a combined view of all tasks requests and with several new features designed to transform the employee experience at Casey’s.
![Casey’s enters new markets faster through end-to-end visibility of New Store Development-01](https://www.inry.com/hubfs/Casey%E2%80%99s%20enters%20new%20markets%20faster%20through%20end-to-end%20visibility%20of%20New%20Store%20Development-01.svg)
Quick 4-click submission on the new portal ensures that employees are able to get help from any department within 4 clicks
![Casey’s employees use a single portal to get help from any department in 4 clicks or less-02](https://www.inry.com/hubfs/Casey%E2%80%99s%20employees%20use%20a%20single%20portal%20to%20get%20help%20from%20any%20department%20in%204%20clicks%20or%20less-02.svg)
Role-based, secure design ensures that employees see personalized views with only the content and departments relevant to them
![Casey’s employees use a single portal to get help from any department in 4 clicks or less-03](https://www.inry.com/hubfs/Casey%E2%80%99s%20employees%20use%20a%20single%20portal%20to%20get%20help%20from%20any%20department%20in%204%20clicks%20or%20less-03.svg)
A unique combined list of requests color-coded by function with comment previews help employees to quickly check the progress on submitted requests
![Casey’s employees use a single portal to get help from any department in 4 clicks or less-04](https://www.inry.com/hubfs/Casey%E2%80%99s%20employees%20use%20a%20single%20portal%20to%20get%20help%20from%20any%20department%20in%204%20clicks%20or%20less-04.svg)
Unified employee journey on the portal is designed to provide a consistent employee experience that keeps getting better