Casey’s employees use a single portal to get help from any department in 4 clicks or less Casey’s employees use a single portal to get help from any department in 4 clicks or less
IT Transformation Success Story

Casey’s employees use a single portal to get help from any department in 4 clicks or less

Employees at Casey's General Stores now have a single system of action

Picture of Karthik Kumar SunderKarthik Kumar Sunder

Casey’s leverages ServiceNow automation and crossfunctional features for various departments including IT, HR, Store Operations & Helpdesk, Facilities, Regional Training, and Advertising. There were several portals built on ServiceNow which led to confusion among employees.

INRY replaced the multiple portals with a new single, role-based, one-stop-shop portal that provides a combined view of all tasks requests and with several new features designed to transform the employee experience at Casey’s.

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Quick 4-click submission on the new portal ensures that employees are able to get help from any department within 4 clicks
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Role-based, secure design ensures that employees see personalized views with only the content and departments relevant to them
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A unique combined list of requests color-coded by function with comment previews help employees to quickly check the progress on submitted requests
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Unified employee journey on the portal is designed to provide a consistent employee experience that keeps getting better
https://www.inry.com/hubfs/INRY/PDF/insights/stories/1007_caseys-employees-use-single-portal-help-any-department-in-4-clicks-or-less.pdf caseys-employee-portal
Client:
Casey’s General Stores, Inc
Industry:
Retail
Employees:
37000
Solution:
ServiceNow® Service Portal

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